Systems Engineer

Description

Summary: The Systems Engineer supports and strengthens core IT operational and governance processes, ensuring effective patching, vulnerability remediation, and process development, while contributing to IT risk, audit, monitoring, and asset management. Highlights: 1. Supports core IT operational and governance processes. 2. Ensures effective patching coverage and vulnerability remediation. 3. Contributes to IT risk, audit, monitoring, and asset management activities. **Solutions 360**, a service and technology services company of MDS Group is recruiting for a **Systems Engineer.** The Systems Engineer role is responsible for supporting and strengthening core IT operational and governance processes across the organisation. This is a technical role ensuring effective patching coverage, compliance reporting, vulnerability remediation, and process development, while contributing to wider IT risk, audit, monitoring, and asset management activities. This role acts as a key control function within IT Operations, helping to improve consistency, reduce risk, and support regulatory and audit requirements. **Key Role Accountabilities:** **Patching \& Vulnerability Management** * Provide operational cover for the IT patching team to ensure continuity of service. * Own and maintain patching compliance reporting, ensuring accurate, timely, and audit‑ready outputs. * Coordinate with technical teams to ensure vulnerabilities are prioritised, patched, and evidenced appropriately. * Troubleshoot patch failures and restore services when appropriate. **Network Operations and Monitoring** * Provide operational cover for the IT Monitoring team to ensure continuity of service. * Coordinate with technical teams to ensure that issues are prioritised, resolved, and logged appropriately. * Maintain and configure network monitoring tools. * Technical skills to resolve common monitoring issues including: * Server resourcing e.g. disk space or CPU sizing. * Active Directory and DNS issues * Networking devices including switch and access points * Website certificate renewals * Backup failures **IT Process Development \& Continuous Improvement** * Develop, document, and maintain IT operational processes, ensuring they are clear, consistent, and aligned to organisational standards. * Communicate process changes effectively to the wider IT team. * Deliver or coordinate training and knowledge sharing sessions where required to embed new or updated processes. **Operational Risk, Audit \& Assurance Support** * Assist with IT Risk Management activities, including risk identification, documentation, and remediation. * Support internal and external IT audits by collecting evidence and responding to audit requests. * Contribute to asset management, and other core operational processes as required. **Qualifications \& Experience:** * Experience in IT Operations, IT Governance, or an IT infrastructure role. * Experience working with patching, vulnerability management, network monitoring or security remediation processes. * Demonstrable experience producing operational or compliance reporting. * Experience developing and documenting IT processes, policies, or procedures. * Familiarity with IT audit, risk management, or compliance activities. * Knowledge of IT service management frameworks (e.g. ITIL) and security standards (e.g. ISO 27001\) is desirable. Experience with Microsoft Azure administration and Windows. **Who you are** * A collabroator with a proactive mindset and a focus on continual improvement. * Strong understanding of IT operational control environments. * Excellent written communication skills, with the ability to produce clear, concise documentation. High attention to detail and a methodical approach to governance and compliance tasks. * Ability to work independently and take ownership of processes. * Strong stakeholder engagement skills, with the confidence to work across technical and non‑technical teams. * Experience working in a regulated environment and supporting audits or regulatory reviews. * Familiarity with vulnerability management tools, patching platforms, monitoring platforms or reporting dashboards. **Who we are** We began in Portugal 40 years ago. Since then, we focus on specialisation and knowledge, on an international network, on people and on technology. We have innovated, grown and become a multinational group specialising in insurance and risk consulting. With an active presence in 11 countries – Portugal, Brazil, Spain, Angola, Mozambique, Switzerland, Malta, Chile, Cyprus, Mexico and USA – we also operate around the world through Brokerslink, a global broking company, founded by MDS in 2004\. Brokerslink manages a network of brokers and speciality risk and consulting firms located in 141 countries. We are part of The Ardonagh Group, the world’s largest independent broking group in the United Kingdom and one of the top 20 brokers in the world, posting revenue over USD$1\.5Bn, employing 11,000\+ people across 250 offices. This operation amplifies our access to specialist resources, technology, and the ability to offer innovative solutions as well as the highest standards of service to our customers anywhere in the world. **Equal Opportunity Employer** MDS is an equal opportunity employer. All applicants will be considered and analysed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status. \#MDS