Job Summary: An omnichannel customer service professional focused on customer portfolio management, sales optimization, and prospecting for new business, acting as a strategic partner. Key Highlights: 1. Personalized and top-quality customer service 2. Customer portfolio management and activation 3. Prospecting and acquisition of new customers #### **Store: Sintra** #### **Your day\-to\-day responsibilities** * Deliver personalized, top-quality omnichannel service to each professional customer; * Be available to accompany and anticipate the needs of professional customers through existing channels (phone, e\-mail, in-store, and on-site visits), acting as a business partner; * Suggest product and service solutions tailored to each customer and apply complex sales techniques, guiding customers toward complete solutions (complementary products); * Analyze and implement improvement actions to enhance customer satisfaction and thereby support the growth and development of their businesses; * Manage and activate sales within the customer portfolio, ensuring achievement of sales targets and monitoring of defined KPIs; * Prepare quotations and estimates for customers in line with company commercial policy, providing appropriate follow-up to improve conversion rates; * Identify customer needs, incorporate best practices, trends, and innovations, and plan commercial activities with focus on prospecting and acquiring new customers and/or new sales, applying customer portfolio management strategies and techniques. #### **Who we are looking for** * Educational qualifications equivalent to 12th grade / Technical Professional Course, Bachelor’s degree, and/or Licentiate degree; * 3 to 5 years of professional experience in relevant roles; * Cross-sectional product knowledge across multiple departments (building materials; ceramics; sanitaryware; wood; electricity; plumbing...); * Foundational knowledge of project-based sales (in construction contexts); * Strong orientation toward professional customers and their needs; * Ability to negotiate with professional customers and suppliers; * Relationship-building skills focused on customer retention. #### **What we offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Wellbeing policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live by a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
