Service Manager

Description

Job Summary: Manage teams, ensure service quality and financial management of applications in the financial services domain, monitor incidents, and respond to customer requests. Key Highlights: 1. Integration into a dynamic and motivated team 2. Stability within a growing company 3. Participation in technologically challenging projects **askblue** is recruiting a **Service Manager** to join its team! **Responsibilities:** * Ensure daily service quality for applications under management; * Manage teams, promoting their growth, training, and motivation; * Handle financial management of the service, including budgeting and billing; * Monitor and support incident resolution; * Respond to customer requests, ensuring appropriate prioritization and emergency response; * Prepare progress and/or steering reports essential for service monitoring. **Mandatory Requirements:** * Bachelor's/Master's degree in Computer Engineering, Electrical and Computer Engineering, or related IT/Management fields; * Over 5 years of experience in financial services and service management roles; * Excellent communication and presentation skills; * Stress resilience and strong conflict management abilities; * Outstanding organizational, prioritization, and activity tracking capabilities. **Preferred Requirements:** * ITIL certification; knowledge of Microsoft Office 365 services; * Technical knowledge and experience in designing, implementing, and rolling out information systems, preferably financial solutions/platforms. **We Offer:** * Stability and integration within a continuously growing company; * Joining a dynamic and motivated team; * Opportunity to participate in technologically challenging projects with innovative teams. If this opportunity aligns with your profile, please send your application or CV to pedro.m.silva@askblue.com **askblue \| where business meets technology**