Join **Grupo DATA**! At **Grupo DATA**, we make technology simple and accessible, creating innovative IT solutions that help clients around the world. We are expanding in Portugal, and we believe that growing alongside leading companies is only possible when we also grow together with our talents. Here, people are at the heart of everything we do. We value ideas, encourage creativity, and believe every contribution makes a difference. If you're looking for a collaborative, dynamic environment full of opportunities to excel, your next challenge might be with us! **Who are we looking for?** Second-Line Application Support Technician **Main responsibilities:** * Diagnose and resolve complex technical issues related to internal and external applications; * Analyze error records, logs, and application behaviors to identify root causes of incidents; * Collaborate with development, infrastructure, and vendor teams in incident resolution; * Manage change requests, fixes, and functional improvements in applications; * Document procedures, solutions, and best practices for future reference; * Participate in testing new software versions and updates; * Ensure compliance with defined SLAs for application support. **Mandatory requirements:** * Minimum of 2 years of experience in application technical support roles; * Solid knowledge of SQL for data analysis and problem-solving; * Experience with ticketing tools (e.g., Jira, OTRS); * Ability to read and interpret logs and error messages; * Higher education degree in Computer Engineering, Information Systems, Management Informatics, or equivalent field. **Preferred qualifications:** * Knowledge of programming languages (e.g., Java, .NET, Python); * Experience with ERP, CRM, SAP, or banking systems; * ITIL or equivalent certifications; * Proficiency in English (spoken and written). **Work arrangement:** Hybrid. Submit your application and come simplify the future with us!