LMS Support Specialist/Administrator

Description

Summary: Join Ivy Partners as a Business Analyst to manage LMS support, conduct testing, and facilitate training in an English-speaking, supportive environment. Highlights: 1. Collaborate closely with LMS Product Owner and manage support tickets. 2. Conduct non-regression tests and facilitate user training sessions. 3. Thrive in an English-speaking environment with LMS expertise. **Our Mission** Ivy Partners is a Swiss consulting firm that assists companies in their strategic, technological, and organizational challenges. We are committed to offering our team members a career that promotes both their personal and professional development. We support them in skill improvement and provide real progression opportunities. **As a Business Analyst at Ivy Partners, you will:** * Collaborate closely with the Learning Management System (LMS) Business\-As\-Usual (BAU) Lead within the scope of the LMS Product Owner. * Independently manage support tickets at Level 1 \& 2 and assist with oversight of Level 3 tickets with the BAU Lead. * Report activities and suggest improvements such as refresher sessions and user documentation to help decrease ticket volumes. * Conduct Non\-Regression Tests and confirm system behavior post releases, patches, or environment refreshes. * Facilitate user training sessions and other BAU \& support activities. **About You** **You are our ideal candidate if:** * You thrive in an English\-speaking environment. * You possess expertise in any major LMS tool, especially if you have experience with Cornerstone On Demand LMS, which is a significant plus. * You have previous experience as a BAU Specialist. **Why Join Ivy Partners?** * **Care** \| We care about our employees by creating a supportive environment where everyone is valued and empowered with training and growth prospects. * **Trust** \| We believe in building strong and long\-lasting relationships with our clients. Working with us is about establishing a partnership based on trust, professionalism, and transparency at all times. * **Innovation** \| We empower effective digital transformation through a unique blend of innovative technology and creative thinking. * **Responsibility** \| Community is at the heart of everything we do, and we take that responsibility seriously by working hard to create a positive impact.