IT Business Analyst – Process Unity Support

Description

Summary: We are seeking an IT Business Analyst to join the Process Unity Center of Excellence in Lisbon, focusing on supporting Business As Usual activities and ensuring solution stability. Highlights: 1. Join a global leader in IT services 2. Support Business As Usual activities for Process Unity 3. Collaborate in an international environment **Company Description** Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment that values diversity, where creativity and collaboration can thrive. We are present in 19 countries and have more than 28,000 employees worldwide. If you are looking for a dynamic, innovative, and technology\-driven company, Inetum is the place for you! Come be part of Inetum! **Job Description** We are looking for an **IT Business Analyst – Process Unity Support** to join the Process Unity Center of Excellence (CoE) based in Lisbon. This role plays a key part in supporting **Business As Usual (BAU)** activities, ensuring the stability, maintenance, and efficiency of the Process Unity solution across 8 entities. The selected professional will collaborate with multiple stakeholders and actively contribute to process continuity and IT incident resolution in an international environment. **Key Responsibilities** * Provide operational support for BAU activities related to the Process Unity platform * Perform **functional administration** of Process Unity tools and systems * Manage, track, and resolve IT incidents in coordination with stakeholders and technical teams * Monitor and handle tickets using tools such as **JIRA and ServiceNow** * Prepare operational reports and track performance indicators * Ensure the proper functioning and continuity of supported processes * Use standard tools for request management, incident handling, and reporting **Requirements** * Bachelor’s degree in **IT, Business, or a related field** * Proven experience in **IT support**, preferably in financial or risk\-related environments * Experience as a **Business Analyst**, ideally within BAU contexts * Familiarity with **LOA (Library of Agreements)** activities * Operational knowledge of the **Process Unity platform** * Hands\-on experience with **JIRA** and **ServiceNow** for ticket and incident management * Advanced proficiency in **Microsoft Office** * Fluency in **English** (mandatory) * Knowledge of **French** (strongly valued)