With more than 100 award-winning hotels worldwide, the ladies and gentlemen of The Ritz\-Carlton create experiences so exceptional that guests remember them long after they've left. We want to attract the best hospitality professionals in the world to create lasting memories, as we believe everyone succeeds when empowered to be creative, kind, and compassionate. Every day, we set the standard for exceptional, special luxury service around the world and take pride in delivering excellence in guest care and comfort. By joining The Ritz\-Carlton, you become part of a portfolio of brands within Marriott International. **You'll be** where you can do your best work, **you'll start** fulfilling your purpose, **you'll be part of** an incredible global team, and **you'll become** your best self.*Instantly recognizable, The Ritz\-Carlton Tenerife, Abama is the island's most iconic resort: a tranquil oasis where the sea, land, and subtropical vegetation effortlessly blend with iconic architecture inspired by Moorish style. The 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, enjoy magnificent views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. A culinary destination awarded in its own right, this five-star resort in Tenerife features world-class restaurants ranging from light and simple cuisine to Michelin-starred fine dining. Offering a retreat to escape, this timeless resort features numerous pools, a 2,500 m² Spa & Fitness Center, and Europe’s largest Ritz Kids facility. Where the coast meets the sea, guests can enjoy an exclusive area on Abama’s golden sandy beach, equipped with free sun loungers and umbrellas.* **JOIN OUR TEAM!** ...as a Reservations Agent at The Ritz\-Carlton Abama Resort in Tenerife. **Who are we looking for...?** Are you passionate about creating exceptional guest experiences from the very first interaction? As a Reservations Agent at our luxury resort, you will be the voice of hospitality: helping guests plan their perfect stay, answering inquiries with warmth and professionalism, and ensuring every detail is taken care of. If you thrive in a dynamic environment, have excellent communication skills, and love turning inquiries into unforgettable stays, we’d love to meet you! **Your responsibilities include...** * Handle reservation requests via phone, email, and online platforms with professionalism and warmth. * Provide detailed information about room types, rates, packages, and resort services to help guests make informed decisions. * Accurately confirm, modify, and cancel reservations in the system, ensuring all details are correct. * Respond promptly to inquiries and special requests, offering personalized solutions whenever possible. * Coordinate with other departments (Front Office, Sales, F\&B) to ensure seamless guest experiences. * Monitor room availability and optimize occupancy through effective reservation management. * Maintain accurate records of reservations and payment details in compliance with company standards. * Identify upselling opportunities for upgrades, packages, and additional services that enhance the guest experience. * Resolve booking-related issues or complaints with empathy and efficiency. * Stay informed about resort promotions, seasonal offers, and local attractions to proactively assist guests. **What we’re looking for from you...** * You naturally communicate in a way that makes guests feel valued and understood from the first interaction. * Ideally, you have practical experience in hospitality, reservations, or customer service. * You enjoy working in a team and thrive in a collaborative environment where everyone shares the same goal. * Your joy in delivering personalized, genuine service builds trust in every conversation. * You communicate confidently in English and Spanish; knowledge of German is a plus! * You already hold a valid work permit for Spain. **Here's how we inspire you...** Join our team and contribute your ideas and imagination to our guests’ daily experience. Did you know? Working here means contributing to moments guests will remember long after they’ve checked out. * An **attractive salary** above market rate for your flexible assignment at our hotel. * Travel the world to our 9,500+ hotels with **excellent employee rates** ("Explore Rate") and let yourself be pampered; by the way, this also applies to your family, partner, and parents. * Enjoy the F\&B offerings at our 9,500+ hotels with a **20% discount.** * Enjoy our culinary offerings with a **50% discount.** * Did you know you can get up to a **75% discount on flights** if you reside in Tenerife? * Extensive **corporate benefits** with many discounts for leisure activities and travel. * As a birthday celebrant, you’ll receive a **special gift** (surprise!). * Enjoy our resort as a **guest** after one year of service with us: a once-in-a-lifetime experience! * We pay a **13th and 14th monthly salary.** * Innovative training concepts supporting your professional journey: we even have our own **training university!** * Opportunities for **promotion and career growth** within an international company. * We offer a wide range of **free meals** from our employee dining facility. * Don’t worry about your **uniform** (if required by department): we provide it and also cover the cleaning of your work attire. * We love celebrating, preferably with you! Whether team outings, **employee celebrations**, employee week, anniversaries, etc.—we find plenty of reasons to celebrate you and your colleagues properly. * We also care for our community in many ways: join our **social responsibility initiatives** and give back to society! * Your health is one of our top priorities, which is why we offer comprehensive **corporate healthcare.** *(All benefit and bonus programs are subject to individual company regulations. Tax and social benefit laws apply, and any tax deductions are managed through payroll adjustments. There is no legal entitlement to these programs, and the employer may adjust the offering at any time).* Have we sparked your interest? Then apply now at MarriottCareers with your application documents. *Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability or veteran status, or any other basis covered by applicable law.* In over 100 award-winning properties worldwide, The Ritz\-Carlton Ladies and Gentlemen create such exceptional experiences that long after a guest stays with us, the experience remains with them. By attracting the finest hospitality professionals who create lifelong memories, we believe everyone succeeds when empowered to be creative, thoughtful, and compassionate. Each day, we set the standard for rare and special luxury service around the world and take pride in delivering excellence in guest care and comfort. Your role will be to ensure The Ritz\-Carlton's "Gold Standards" are fostered with attention and care. The Gold Standards are the foundation of The Ritz\-Carlton and guide us each day to be better than the day before. It is this foundation and our belief that our culture drives success that has earned The Ritz\-Carlton its reputation as a global leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, including our Employee Promise, Credo, and Service Values. And our promise to you is that we’ll give you the opportunity to be proud of the work you do and the people you work with. By joining The Ritz\-Carlton, you become part of a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an incredible global team, and become the best version of yourself.