Backoffice Coordinator

Description

Job Summary: We are seeking a Backoffice Coordinator with experience in team management and customer service to optimize processes and lead the transition to new platforms. Key Highlights: 1. Administrative process optimization 2. Team leadership and development 3. Project management and analytical decision-making **CARF \- Goods Distribution, Lda.** is a company located in Lisbon, specifically in the municipality of Loures. The company operates in the field of parts and goods distribution. We are currently recruiting a Backoffice Coordinator with the following qualifications: **Academic Qualifications** * **Education**: Bachelor's degree in Administration, Business Management, Communications, or related fields. **Experience** * **Prior experience**: Minimum of 3 to 5 years of team management experience in call center or administrative environments. * **Customer service experience**: Proven track record in customer service, preferably within call centers. * **Process management**: Familiarity with implementing and optimizing administrative processes. **Technical Skills** * **Software knowledge**: Proficiency in Freshdesk or Customer Relationship Management (CRM) systems. * **Excel proficiency**: Ability to create and manipulate spreadsheets, reports, and charts, as well as knowledge of advanced Excel formulas and functions. * **Internal systems experience**: Ability to quickly adapt to internal systems and lead the transition of processes to new platforms. **Management Skills** * **Leadership**: Ability to lead, motivate, and develop teams, fostering a collaborative work environment. * **Time and priority management**: Skill in managing multiple tasks and projects simultaneously while maintaining efficiency. * **Decision-making**: Analytical capability to make data-driven decisions based on performance metrics. **Interpersonal Skills** * **Effective communication**: Excellent verbal and written communication skills for interacting with teams and customers. * **Conflict resolution**: Ability to mediate and resolve conflicts arising between teams or with customers. * **Empathy and customer service**: Capacity to understand the needs and concerns of customers and colleagues. **Behavioral Competencies** * **Proactivity**: Initiative to identify areas for improvement and implement solutions. * **Adaptability**: Ability to rapidly adapt to changes and new challenges. * **Results orientation**: Focus on achieving goals and improving team performance indicators. **Preferred Qualifications** * **Knowledge of Spanish and English**: Fluency or ability to communicate in Spanish and English will be considered a differentiating factor, especially for interactions with customers or partners. **Reporting Structure** * **Reports to Commercial Directorate**: This role plays a critical part in bridging the call center, administrative departments, and the Commercial Directorate, ensuring effective communication and implementation of improvement strategies. Work location: On-site