Help Desk

Description

Job Summary: Cascais Hospital is seeking a Help Desk professional to join its IT and Telecommunications team, ensuring efficient technical support and contributing to the continuous improvement of technological services. Key Highlights: 1. Integrate the IT and Telecommunications team in a hospital environment. 2. Provide remote and on-site technical support, managing and resolving incidents. 3. Join an internationally recognized team and a leading group. The **Cascais Hospital**, managed by the Ribera Salud Group, seeks a professional to join its IT and Telecommunications team as a **Help Desk** specialist. This role is essential to ensure efficient technical support for all users, guaranteeing proper operation of information systems and contributing to the continuous improvement of technological services within the hospital environment. **Responsibilities** * Provide remote and on-site technical support to users. * Manage and track support tickets using dedicated ticketing and management tools, categorizing, prioritizing, and resolving incidents. * Diagnose and resolve hardware, software, and basic network issues, escalating to Level 2 when necessary. * Configure and maintain computer equipment, peripherals, and mobile devices. * Assist with software and operating system installation and updates. * Document solutions, procedures, and best practices to optimize technical support. * Ensure compliance with cybersecurity standards. **Requirements** * Intermediate vocational training in Information Technology. * Minimum of 2 years of proven experience in technical support. * Knowledge of ticketing tools and CMDB. * Experience in telephone-based customer service and technical support. * Experience with Microsoft environments. * Basic networking knowledge (configuration, connectivity, troubleshooting). * ITIL certification is valued. * Intermediate/advanced Spanish proficiency. * Availability for full-time on-site work at Cascais Hospital. **Personal Competencies** * Initiative and proactivity. * Teamwork ability. * Strong communication skills and customer orientation. * Ability to work under pressure and manage multiple requests. * Interest in and capacity for continuous learning about emerging technologies. **We Offer** * Permanent employment contract. * Meal allowance. * Health insurance. * Integration into an internationally recognized team and a leading group in global healthcare service management. **Culture and Values** The Ribera Salud Group fosters an inclusive workplace free from discrimination, with policies supporting equal opportunity and work-life balance. We value diversity, social commitment, and continuous innovation to improve public health and well-being. Payment: €1.00 \- €2.00 per month Benefits: * Meal card/ticket * Free parking * Health insurance Work Location: Hybrid remote work in 2755\-009 (2755\-009\)