First-Line Support (Helpdesk)

Description

Job Summary: We are looking for a Helpdesk professional to join a dynamic team, providing first-line technical support and managing systems in a Microsoft environment. Key Highlights: 1. Modern technological environment 2. Collaborative team 3. Opportunity to learn and grow At FC Technology, we believe that technology, excellent support, and responsive capabilities are essential to ensuring operational continuity and efficiency. We are expanding our team with a Helpdesk professional to join a dynamic environment involving direct user interaction and extensive use of Microsoft tools, endpoint management, and technical support. If you enjoy solving problems, pay attention to detail, and are motivated to support users and maintain daily system operations, this could be the right opportunity for you. Your responsibilities will include: * Providing first-line technical support to on-site and remote users. * Managing onboarding and offboarding processes, including account creation, hardware provisioning, and access configuration. * Installing, configuring, and maintaining workstations and mobile devices running Windows, iOS, and Android. * Administering accounts and groups in Active Directory. * Managing applications via SCCM and configuring devices using Microsoft Intune. * Supporting Office 365 tools such as Outlook, Teams, OneDrive, and SharePoint. * Supporting videoconferencing systems and remote meeting tools. * Managing network shares, permissions, and file/folder access. * Creating and maintaining internal technical documentation. Mandatory Requirements: * 1–2 years of experience in Helpdesk / Technical Support roles; * Proficiency in Windows 10/11 and hardware/software troubleshooting; * Solid knowledge of Office 365; * Active Directory administration experience; * Experience with SCCM for software installation and management; * Experience with Intune for device management; * Ability to independently diagnose and resolve incidents. Preferred Qualifications: * Knowledge of networking concepts such as DNS, DHCP, VPN, and corporate Wi-Fi; * Familiarity with ITIL or best practices in incident management; * Experience managing permissions on file servers; * Understanding of cybersecurity principles and access policies; * Experience with ticketing tools such as Jira, ServiceNow, or GLPI; * Ability to create clear and structured technical documentation; * Basic PowerShell knowledge for simple automation tasks. What We Offer: * Modern technological environment; * Collaborative team where your opinion matters; * Opportunity to learn and grow; * Projects with real impact in the financial sector. If you seek a challenge where you can support users, resolve incidents, and contribute to technological stability, we want to meet you. Applications: Submit your CV or send it to rh@fc\-technology.com Employment Type: Full-time Compensation: €960.00 – €1,150.00 per month Benefits: * Meal card/ticket * Health insurance * Transportation allowance Work Location: Hybrid remote work in Alfragide