Job Summary: This role involves proactive and personalized customer service, solution-oriented sales, and in-depth product knowledge to ensure customer satisfaction and loyalty. Key Highlights: 1. Proactive and personalized customer service 2. Solution-oriented sales, anticipating and identifying customer needs 3. In-depth knowledge of product and service offerings #### **Store: Loulé** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, building the foundation for a relationship of trust that ensures retention of Resident Customers; * Take responsibility for solution-based selling to the Customer, accurately anticipating and identifying the needs of the Resident Customer, supporting them in selecting the best solution (product + complementary items + service) to meet their requirements; * Possess in-depth knowledge of the product range in my department and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Know the digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in my store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point; * Ensure my section is Clean, Signposted, and Safe, maintaining an attractive presentation of products on shelves/podiums, as well as all educational materials and informative signage within the department (labels and pricing). #### **Who We Are Looking For** * Educational qualifications equivalent to completion of 12th grade or a Technical Professional Course; * 1 to 2 years of experience as a sales associate; * Solid computer literacy from an end-user perspective; * Strong interpersonal skills and ability to work effectively in a team; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and understanding their needs; * Interest in technical products and their applications; #### **What We Offer** * Opportunity to join a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and your role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully hired; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where each employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
