Job Summary: Proactive and personalized customer service, anticipating and identifying needs, selling complete solutions, and ensuring the loyalty of the Resident Customer. Key Highlights: 1. Proactive and personalized customer service 2. Strong business and results orientation 3. Integration into a multinational company with a Human First culture #### **Store: Loulé** #### **Your day\-to\-day** * Deliver proactive, personalized, and mobile customer service, building the foundation for a relationship of trust that ensures the Resident Customer's loyalty; * Take responsibility for solution-based selling to the Customer, accurately anticipating and identifying the Resident Customer's needs, and supporting\-them throughout the selection process of the best solution (product \+ complements \+ service) to meet their needs; * Possess in-depth knowledge of the product range within my department and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Know the digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in my store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point; * Ensure Cleanliness, Signage, and Safety across my assigned section, maintaining an attractive presentation of products on shelves/podiums, as well as all didactic materials and informative signage (labels and pricing) within the department. #### **Who we are looking for** * Educational qualifications equivalent to 12th grade or a Professional Technical Course; * 1 to 2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork skills; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their application; #### **What we offer** * Integration into a multinational company with a competitive salary and variable compensation, tailored to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible working policies; * Meal benefits, offering items such as soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of every decision and live by a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
