Job Summary: Manage daily back-office operations, ensuring quality, accuracy, document management, coordination with partners, and performance indicator monitoring—aiming for continuous process improvement and customer satisfaction. Key Highlights: 1. Daily back-office operations management with a focus on quality and accuracy. 2. Customer orientation and affinity for administrative work. 3. Contribution to continuous process improvement. **Responsibilities** Manage daily back-office operations, ensuring quality and accuracy of tasks performed; Ensure document management and data entry in accordance with defined procedures; Coordinate with external partners, guaranteeing adherence to deadlines and quality standards; Monitor performance indicators and identify opportunities for process improvement; Respond promptly and professionally to customer requests and inquiries, ensuring a high level of satisfaction; Contribute to continuous process improvement by proposing suggestions based on customer needs. **Requirements** Previous experience in back-office and/or customer support roles; Experience in project management and coordination (preferred); Proficiency in Microsoft Office; Strong verbal and written communication skills; Organizational ability, attention to detail, and sense of responsibility; Ability to work independently and collaboratively in a team; Customer orientation and affinity for administrative work. Benefits: * Housing Allowance * Flexible Working Hours * Remote Work Work Location: On-site
João Santos
Indeed · HR
João Santos
Indeed · HR
