Job Summary: Proactive and personalized customer service focused on solution selling and customer loyalty, with in-depth knowledge of products and services. Key Highlights: 1. Personalized and proactive customer service focused on customer loyalty 2. Solution selling by anticipating and identifying customer needs 3. In-depth knowledge of the section's products and services #### **Store: Loulé** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, establishing foundations for a trusted relationship that ensures loyalty of the Resident Customer; * Be responsible for solution selling to the Customer, accurately anticipating and identifying the Resident Customer’s needs, and supporting them in selecting the best solution (product + complements + service) to meet their needs; * Possess in-depth knowledge of the product offerings within your section and their complements, conveying confidence and professionalism to the Resident Customer; * Know the digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advisory Point; * Ensure Cleanliness, Signage, and Safety across your assigned linear space, maintaining an attractive presentation of products on shelves/podiums, as well as all educational materials and informative signage (labels and pricing) for the section. #### **Who We Are Looking For** * Educational qualifications equivalent to completion of 12th grade or a Professional Technical Course; * 1 to 2 years of experience as a salesperson; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What We Offer** * Integration into a multinational company offering competitive salary and variable compensation, tailored to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully integrated into the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
