Job Summary: Proactive, personalized, and mobile customer service focused on solution-based selling and customer loyalty, with in-depth knowledge of products and services. Key Highlights: 1. Proactive and personalized customer service to foster customer loyalty 2. Responsibility for solution-based sales and support in product selection 3. In-depth knowledge of product and service offerings #### **Store: Loulé** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, establishing the foundation for a trusting relationship that ensures loyalty of the Resident Customer; * Take responsibility for solution-based sales to the Resident Customer, anticipating and accurately identifying their needs, and supporting them in selecting the best solution (product + complementary items + service) to meet those needs; * Possess in-depth knowledge of the product offerings within my department and their complementary items, conveying confidence and professionalism to the Resident Customer; * Know the digital tools available to serve the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in my store—and their benefits—including delivery, installation, Casa Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point; * Ensure Cleanliness, Signage, and Safety across my assigned section, maintaining an attractive product presentation on shelves/podiums, as well as all educational materials and informative signage (labels and pricing). #### **Who We Are Looking For** * Educational qualifications equivalent to completion of 12th grade or a Professional Technical Course; * 1 to 2 years’ experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and understanding their needs; * Interest in technical products and their applications; #### **What We Offer** * Integration into a multinational company offering a competitive salary and variable compensation, tailored to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policies; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live a Human First culture, where each employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
