Customer Service Operator

Description

Job Summary: We are seeking a Call Center Operator to handle calls, assess and resolve issues, and provide technical support in a diverse and inclusive environment. Key Highlights: 1. Market-leading and growing company 2. Inclusive work environment and appreciation of diversity 3. Training and opportunities for all talents Verisure, formerly Securitas Direct, is a multinational company **specialized in security systems** for homes and small businesses. We are market leaders with \~**6\.4 million customers worldwide**, Consumer Choice Award winner for the 11th consecutive year, Great Place To Work 2026, and ranked the 3rd Best Company to Work for in Portugal (with over 500 employees).** Securitas Direct has also become Verisure in Portugal, as it already has globally. An evolution that **unifies our brand worldwide**, enabling us to remain **first to protect.** ### **Responsibilities:** * Handle calls and apply associated procedures; * Assess reported situations, resolve them or transfer accordingly; * Receive and resolve incoming information; * Handle technical calls after the technical line closes. ### **Requirements:** * Minimum 1 year experience as a Call Center Operator or Customer Service Representative; * **English language proficiency** (mandatory); * Strong communication skills; * Goal-oriented mindset; * Problem-solving ability; * Availability to work **rotating 8-hour shifts (between 7 a.m. and 12 a.m.), including weekends.** ### **We Offer:** * Inclusive work environment; * Commitment to diversity; * Employment contract with a market-leading and growing company; * Salary commensurate with demonstrated experience; * Training; * Hybrid work model after training; * Birthday day off; * Health insurance; * Partnerships/Agreements with other companies. We seek talents who, like us, champion equal opportunity, diversity, and inclusion—and who contribute daily to building a positive, motivating, and trusting work environment \- our focus is on People. This position is also open to persons with disabilities, with a disability degree equal to or greater than 60%, in accordance with Law No. 4/2019\. At Verisure, we have job opportunities for everyone! ***Submit your application!*** Because when everything is decided in a second, **nothing beats being first.** *License No. 138C \- MAI*