**Company Description** Gestécnica specializes in delivering customized technological solutions tailored to the specific needs of each company. With over 20 years of experience, we work with system integration and employ effective tools such as expense management software, CRM, and ERP systems. Our approach is based on building long-term partnerships, ensuring simple and efficient results. We are committed to serving our clients with innovative, high-quality solutions. **Job Description** We are seeking an IT Helpdesk Technician to provide technical support and resolve issues related to CRM, network systems, and information technologies. Key responsibilities include communicating with customers, resolving CRM-related issues, training end users, administering networks, monitoring security, and identifying quick and effective solutions to technical problems. This is a full-time position under a hybrid work model, based in Queluz, with the possibility of remote work. **Qualifications** **Problem-Solving:** Ability to quickly identify and resolve technical issues by applying effective troubleshooting methods. **Network Security:** Familiarity with information security practices and tools to protect data and IT infrastructure. **Customer Service:** Ability to deliver high-quality technical support, emphasizing clear communication and customer-focused service. **Other desirable qualifications** include prior experience in similar roles, knowledge of ERP or CRM systems, and IT certifications. **Contact Information** Please send your updated CV to \ indicating your availability and qualifications. The original job posting can be found at: https://www.itjobs.pt/oferta/507838/tecnico\-de\-suporte\-helpdesk\-ti\-software