Job Summary: The FCCN – Digital Services for Education is seeking a Platform Specialist to manage the Platform Management team, ensuring the operation and technological evolution of digital services. Key Highlights: 1. Integrate a large-scale project with impact on the future of education 2. Lead and develop a dynamic team 3. Promote gender equality and an inclusive environment The **FCCN – Digital Services for Education**, a unit of the **AGSE – Agency for the Management of the Educational System**, is seeking a **Platform Specialist** to manage the **Platform Management** team within the **Operations** area. With the mission to develop and operate digital services supporting the national educational ecosystem, FCCN – Digital Services for Education aims to build a modern, efficient, and technologically advanced infrastructure capable of meeting the real needs of schools and their professionals. At FCCN Education, we believe gender equality is fundamental to creating an inclusive and innovative workplace. We commit to promoting equal opportunities for all individuals, regardless of gender, identity, or expression, ensuring every application is evaluated fairly and transparently. If you seek to join a large-scale project with technological impact on the future of education, this opportunity is for you. Join us and contribute to transforming the Portuguese educational system. Responsibilities: * Ensure 24×7 operation of application platforms, managing incidents, changes, problems, and major incidents; * Ensure end-to-end observability of platforms through metrics, logs, and traces, promoting performance tuning and capacity management; * Lead automation and standardization initiatives for deployments, upgrades, and operations, leveraging Infrastructure as Code and runbooks; * Govern operational security of platforms—including patching, hardening, certificate management, secrets, and identities—in coordination with SecOps; * Plan and execute the technology evolution roadmap for platforms, reducing technical debt; * Manage technology vendors and partners, ensuring SLA compliance, escalations, and contractual obligations; * Produce executive reporting on availability, MTTR/MTTA, SLOs, and costs, communicating clearly with various stakeholders; * Develop and lead the team, ensuring shift coverage/on-call rotations, coaching, skill development, and a culture of continuous improvement. **Requirements** * Bachelor’s degree in Computer Engineering or related fields; * Experience managing and operating application platforms in on-premises and cloud environments; * Solid knowledge of operating systems and middleware (Linux, Windows, web servers, load balancers, messaging); * Experience with containers and orchestration (Docker and Kubernetes); * Knowledge of cloud platforms and PaaS services (Azure, AWS, or GCP); * Experience with CI/CD, automation, and Infrastructure as Code; * Knowledge of observability, monitoring, and performance management; * Experience with ITIL processes and/or SRE practices. Behavioral Competencies: * Analytical thinking and attention to detail; * Strong communication, leadership, and teamwork skills; * Proactivity, autonomy, and high sense of responsibility; * Adaptability and continuous learning ability; * Proficiency in conflict management and stakeholder alignment; * Focus on service quality and effective problem resolution; * Internal customer orientation. Additional Valued Competencies and Knowledge: * ITIL 4 Foundation (or higher); * Cloud certifications (Azure AZ-104, AZ-305, AZ-400, AZ-500; AWS SysOps/DevOps; GCP Professional Cloud DevOps Engineer); * Container certifications (CKA, CKAD); * Infrastructure as Code and automation (Terraform Associate, Ansible); * Observability and monitoring (Dynatrace, Elastic). **Benefits** * Join a young and dynamic team in a relaxed environment where we value closeness and team spirit; * Hybrid work model; * Continuous training for your professional development; * Access to a campus with free parking, welcoming and well-located in Lisbon; * Various internal initiatives to foster interaction and camaraderie among employees; * Option to enroll in ADSE; * Staff cafeteria; * Objective-based performance management.