Sales Representative

Description

Job Summary: The Sales Representative will be responsible for implementing Novadis' operational strategy in their assigned territory, managing the customer portfolio, ensuring product availability, and guaranteeing customer satisfaction. Key Highlights: 1. Implement the operational strategy and manage the customer portfolio. 2. Monitor purchasing behavior and ensure account health. 3. Promote the introduction of new SKUs and visibility initiatives. Your Mission as a Sales Representative: Implement Novadis' operational strategy within your territory, particularly concerning product and category availability and coverage, as well as prospecting, retaining, and maintaining your customer portfolio in alignment with the company’s strategy, aiming to deliver results and ensure customer satisfaction. Reporting Line: Novadis Sales Manager Location: Camarate Your Responsibilities: * Conduct customer visits according to internal guidelines; * Share relevant visit outputs with other internal touchpoints, ensuring alignment on topics related to shared customers in your portfolio; * Ensure the update/maintenance of customer information and data in the system; * Monitor customer purchasing behavior, supporting growth and maximizing sales results using available tools (online and offline); * Ensure the health of customer current accounts in accordance with the Company’s Credit Policy, being responsible for collecting overdue amounts whenever necessary; * Prospect new customers within your service area following the defined process; * Manage online and offline customer ordering processes according to the defined frequency, aiming to increase online channel usage; * Introduce all Novadis categories and promote the adoption of new SKUs within your customer portfolio, based on identified needs at the Point of Sale and internal guidelines; * Implement visibility initiatives at your customers’ premises in line with existing guidelines for category activation; * Build trustworthy commercial relationships with customers that support sustainable business growth for them and increased returns for the company; * Track the reasons and status of customer complaints, implementing or escalating actions aimed at resolution, reducing CHURN risk, and enhancing customer loyalty; * Verify correct use of assets at customers in your portfolio, reporting non-conformities to the responsible department and taking ownership of executing measures outlined in the commercial policy to ensure final consumer product quality. What We Expect from You: * 12th grade education * 2–3 years of professional experience, preferably in sales and customer-facing roles, including point-of-sale development activities * Experience in the Horeca channel (mandatory) * Category B driver’s license * Languages: Portuguese and English * Basic MS Office proficiency (user-level Office) * Good knowledge of sales management tools (preferred) * Digital competencies (proficiency/ease in handling computer programs) * Analytical thinking and mathematical aptitude * Strong communication and organizational skills * Dynamism and resilience At SCC Group, we believe success is only possible when we deliver results, play to win, and celebrate victories; when we take bold steps thinking about our consumers; when we foster a culture of belonging—learning, sharing, and reapplying; and when we hold authentic conversations and invest in learning and development. These are the qualities we seek every day in our people—and also what we seek for the future. Our purpose is to inspire a better world by creating moments of genuine connection. Promoting and celebrating diversity lies at the heart of this purpose. We believe people as diverse as our beers—including but not limited to gender, ethnicity, age, sexual orientation, religious beliefs, nationality, social background, disability (Law 4/2019), and thinking style—enrich our lives and strengthen our business. We welcome and consider all applications, because we champion an inclusive culture that provides fair and equal opportunities for everyone.