**Additional Information** **Job Number**25170774 **Job Category**Rooms \& Guest Services Operations **Location**Lisbon Marriott Hotel, Avenida dos Combatentes 45, Lisbon, Portugal, Portugal, 1600\-042 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest arrivals through reservation confirmation, room assignment, distribution and activation of room keys. Process all types of payments including room charges, cash, checks and credit cards. Handle guest departures, including resolution of any outstanding, unpaid or disputed charges. Record and respond to all calls, messages, questions or guest requests and resolve their issues. Coordinate with housekeeping to monitor room preparation prior to guest arrival. Inform guests/visitors about parking procedures and assign bell staff and valets as needed. Orient guests and provide information about the hotel and nearby attractions. Perform daily reporting (number of arrivals, departures), identify special requests and verify report accuracy. Complete specified closing and cashier reports in the computer system. Cash personal and traveler's checks for guests. Conduct cash counts at the beginning and end of shifts. Balance and deposit revenues according to Accounting specifications. Monitor and follow all company safety and security policies and procedures and report accidents, injuries, and unsafe work conditions to management. Follow and comply with all brand policies and procedures; ensure a clean and complete uniform is worn; maintain a neat and professional appearance at all times while on property; respect confidentiality when sharing information related to the brand and/or hotel and protect all company assets. Welcome and greet guests according to company standards, anticipate their needs and respond accordingly, assist persons with disabilities, and warmly thank guests. Use clear and courteous language in all communications; answer telephones using appropriate etiquette. Develop positive, constructive working relationships with peers. Comply with quality requirements and standards. Be accustomed to standing, sitting, and moving for extended periods of time. Move, lift, carry, pull, and place objects weighing up to 4.5 kilograms independently. Perform all other tasks requested by supervisors that are consistent with the position. RECOMMENDED QUALIFICATIONS Education Level:High school diploma or equivalent secondary education. Related Work Experience:No related work experience required. Supervisory Experience:No supervisory experience required. License or Certification:None *At Marriott International, we are committed to promoting equal employment opportunity, treating every individual with dignity, and providing equal opportunities for all. We have created an environment where our employees' unique characteristics are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our workforce. We ensure prevention of discrimination based on protected criteria, including disability, veteran status, and any other aspect covered by applicable law.* Marriott Hotels properties strive to elevate the art of hospitality by innovating whenever possible while preserving the comfort inherent in what is familiar to us around the world. As a Marriott Hotels employee, you will help us fulfill our promise of wonderful hospitality always by delivering thoughtful, genuine, and innovative service that honors and advances this living heritage. With our name synonymous with hospitality worldwide, we proudly welcome you to explore career opportunities at Marriott Hotels. By joining Marriott Hotels, you will become part of the portfolio of brands of Marriott International. **Join** a company that enables you to bring your best self, **find** meaning in your professional life, **be part** of an exceptional international team, and **become** the best version of yourself. JW Marriott is part of Marriott International’s luxury portfolio and consists of over 100 beautiful properties located in gateway cities and premier resort destinations around the world. At JW, our employees come first. Because if you feel good, our guests will too. JW Marriott employees are confident, innovative, authentic, and intuitive individuals who carry forward the legacy of the company's founder, J. Willard Marriott, after whom the brand is named. Our hotels offer a unique work experience where you will be part of a community and experience genuine camaraderie with a diverse group of colleagues. JW offers training, development, and recognition opportunities, and more importantly, a place to nurture your passions within a luxurious environment emphasizing holistic well-being. Treating our guests exceptionally begins with taking care of our employees. This is what we call The JW Treatment™. By joining JW Marriott, you will become part of the portfolio of brands of Marriott International. **Join** a company that enables you to bring your best self, **find** meaning in your professional life, **be part** of an exceptional international team, and **become** the best version of yourself.