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Job Summary: We are seeking a proactive and organized professional with a passion for customer service and strong interpersonal skills to ensure order compliance and customer satisfaction. Key Highlights: 1. Integration into a multinational company with a Human First culture 2. Opportunity for professional growth and development 3. Dynamic and collaborative work environment #### **Your Day-to-Day** * Familiarize yourself with best-selling product families and proactively acquire in-depth product knowledge to ensure ordered products comply with purchase orders, thereby contributing to customer satisfaction; * Where applicable, ensure appropriate customer service and welcoming assistance at the merchandise pickup point, acting proactively to enhance customer satisfaction; * Monitor merchandise for home delivery, ensuring invoicing complies with internal procedures; + Ensure timely updates of all area tracking files and properly organize accounting documentation related to cash handling (vouchers, returned checks, cash receipts, carrier settlements, order validation, etc.); * Support VAT-exempt invoicing (based on the destination country of the goods) and packing-list preparation, strictly following all export-related procedures; * Where applicable, manage merchandise return follow-up. #### **Who We Are Looking For** * Educational qualification equivalent to completion of 12th grade; * Up to 1 year of professional experience; * Proficient computer skills from an end-user perspective; * Customer-oriented mindset and sensitivity to customer needs; * Strong interpersonal and teamwork skills; * Organizational ability and sense of responsibility; * English language proficiency. #### **What We Offer** * Integration into a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training program for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of every decision and live by a Human First culture, where every employee is a leader with opportunities to grow.
