Customer Experience Trainee

Description

Summary: Greenvolt Comunidades is seeking a Customer Experience Trainee to support client management within energy solutions and Energy Communities, gaining hands-on customer management experience. Highlights: 1. Gain hands-on experience in customer management and customer experience 2. Collaborate with diverse internal teams for efficient customer experience 3. Support customer retention and engagement initiatives Greenvolt Comunidades is looking for a Customer Experience Trainee to join the **Customer Experience Team** and support the management of clients within the scope of the business dedicated to the promotion, implementation, and management of collective self\-consumption energy solutions and Energy Communities. In this role, you will have the opportunity to gain hands\-on experience in customer management and customer experience, working closely with different teams to ensure a seamless journey for members of our Energy Communities. **Responsibilities** The selected candidate will support the team in the following activities: * Assist in the onboarding process of new Energy Community members, ensuring all required information and documentation are collected accurately. * Support the management and monitoring of Energy Communities, helping identify member acquisition needs and opportunities. * Assist in the prospecting and engagement of residential and business consumer members. * Support communication with customers through different channels, including phone, email, and digital platforms. * Collaborate with internal teams, including Operations, Finance, Product Management, and Marketing, to ensure an efficient customer experience. * Help address customer queries and requests, escalating issues when necessary. * Support customer retention and engagement initiatives aimed at increasing customer satisfaction and loyalty. * Maintain and update customer records in CRM systems, ensuring data accuracy and quality. * Assist in the preparation of reports and analysis related to customer experience and community performance. **Requirements** Greenvolt Comunidades is looking for a Customer Experience Trainee to join the **Customer Experience Team** and support the management of clients within the scope of the business dedicated to the promotion, implementation, and management of collective self\-consumption energy solutions and Energy Communities. In this role, you will have the opportunity to gain hands\-on experience in customer management and customer experience, working closely with different teams to ensure a seamless journey for members of our Energy Communities. **Responsibilities** The selected candidate will support the team in the following activities: * Assist in the onboarding process of new Energy Community members, ensuring all required information and documentation are collected accurately. * Support the management and monitoring of Energy Communities, helping identify member acquisition needs and opportunities. * Assist in the prospecting and engagement of residential and business consumer members. * Support communication with customers through different channels, including phone, email, and digital platforms. * Collaborate with internal teams, including Operations, Finance, Product Management, and Marketing, to ensure an efficient customer experience. * Help address customer queries and requests, escalating issues when necessary. * Support customer retention and engagement initiatives aimed at increasing customer satisfaction and loyalty. * Maintain and update customer records in CRM systems, ensuring data accuracy and quality. * Assist in the preparation of reports and analysis related to customer experience and community performance. **Benefits** * **What do we have to offer?** * + Direct internship contract with us; + Hybrid work model (2 days of remote work per week); + Free birthday day; + Being part of an international environment. *We want an energy transition for everyone from everyone!*