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Job Summary: We are seeking a professional to guide and supervise the front desk team, ensuring a personalized and warm experience for guests, managing shifts, and promoting Mama's services. Key Highlights: 1. Commitment to diversity and inclusion, with no gender discrimination. 2. Opportunities for professional growth and international mobility. 3. Work culture focused on good humor and human values. **About the Company** At Mama Shelter, we believe our team is our greatest asset. Regardless of your role, everyone is essential in making the guest experience as memorable as possible. Our mission: to bring people small moments of happiness. Just like our Mama Shelters—each more original than the next—we believe in recruiting talent grounded in good humor, engagement, and strong human values. Our growth enables us to offer our teams significant professional pathways through internal development and international mobility—not based on diplomas or years of experience. Joining us is a human adventure, much like the journey of our founders, the Trigano family. **——** *Our commitment to diversity and inclusion: Mama Shelter is an inclusive company, and our ambition is to recruit and promote diverse talents. Our job postings are gender-neutral. Here, masculine forms are used solely for textual conciseness.* **Job Description** * Our guests and our Front Office team are in good hands with you ✊. * Like a mother, you ensure every check-in and interaction is personalized and warm—not only at arrival but sustained throughout the stay. * You guide and supervise the FO team. * You are responsible for smooth shift operations through excellent preparation and task distribution. * You manage cash registers and verify all outstanding accounts. * You respond directly to guest requests and complaints. * You actively promote Mama’s services—such as our shop (product sales and merchandising), restaurant, and events. * As the true coordinator for the Front Office Manager and their assistant, you step in during their absence, reporting and communicating all relevant information at the end of each shift. * Guest experience must be flawless—and you are its guarantor ✨. **Qualifications** **MADE FOR YOU? ONLY IF...** * Attention to detail matters to you—nothing escapes your foresight! * You’re a diplomat, skillfully bridging communication between your superior and your team. * You’ve trained your team in upselling—without turning into the Wolf of Wall Street. * You handle pressure and stress well—the Jedi Master Yoda taught you everything… ️. * Confidentiality is essential to you: what happens at Mama stays at Mama. * Team spirit is your strength—like the “Suits-and-Ties Gladiators” with Olivia Pope. * You know how to optimize sales and occupancy: 100% OBJECTIVE! * You were the one who welcomed the “new kid” into the group at the start of the school year! **YOUR SMALL EXTRA PERKS:** For you, *The Shining* isn’t just a horror film—it’s above all a film about a hotel. Your leadership is natural and effective; everyone knows that when Mama is away, kids play—but Mama can count on you! ✊ You have extensive experience with the PMS “Opera”. Like Michael Scofield, you may have tattoos—and still won’t scare the kids! **Additional Information** **Recruitment Process** We’re sure you know the song: * **Verse 1:** We schedule an initial phone interview with you if your application matches our rhythm... **Chorus:** After a successful phone interview, we meet with the FO Management! Be strong! (chorus x2 depending on position) **Final Verse:** Naturally, you’ll receive a response from us—whether positive or negative.
