**Verisure**, formerly Securitas Direct, is a multinational company **specialized in security systems** for homes and small businesses. We are market leaders with **5.8 million customers worldwide**, Consumer's Choice for the 10th consecutive year, and Great Place To Work 2025. Securitas Direct has now become Verisure in Portugal as well, just as it has globally. An evolution that **unifies our brand on a global level,** so we can continue to be the **first to protect.** We are looking for talents who, like us, stand for equal opportunities, diversity, and inclusion, and who contribute every day to creating a positive, motivating, and trust-filled work environment — our focus is on People. At **Verisure**, we have job opportunities for everyone! In line with our growth and consolidation plan, we are seeking a **Customer Service Operator**. ### **Responsibilities:** * Answering calls and following the associated procedures; * Assessing presented situations, resolving them or transferring them accordingly; * Receiving information and resolving it; * Handling technical calls after technical line closure. ### **Requirements:** * Minimum 1 year of experience as a Call Center Operator or Customer Service Agent; * **Proficiency in English** (mandatory requirement); * Communication skills; * Goal-oriented; * Problem-solving ability; * **Availability to work rotating 8-hour shifts** from 07:00 to 24:00, including weekends. ### **Offer:** * Inclusive work environment; * We value diversity; * Employment contract with a leading and growing company; * Competitive salary; * Training; * Birthday day off; * Health insurance; * Partnerships/Agreements with other companies. License 138C - MAI