Reservation Supervisor - Lisbon

Description

Job Summary: We are seeking a motivated Reservation Supervisor to coordinate and optimize reservation management, ensuring excellence in customer service and revenue maximization. Key Highlights: 1. Experience in hotel reservation management and team leadership 2. Focus on operational optimization and continuous service improvement 3. Dynamic environment that values excellence in customer service Join our team at Real Hotels Group! If you seek an experience in a dynamic environment where excellence in customer service and dedication to guests are core to our values, this could be your opportunity! We are looking for motivated individuals to join our team and grow with us. To strengthen our **Reservations** team within the Group, we are recruiting a **Reservation Supervisor**. **What awaits you in this role:** * Coordinate and optimize reservation management (individuals, groups, and events), ensuring efficiency and response quality; * Ensure accurate registration and control of reservations in systems, as well as management of communication with customers and partners; * Resolve complex situations, including complaints and overbookings, ensuring the best customer experience; * Apply revenue strategies and monitor performance indicators, contributing to revenue maximization; * Lead and develop the team, promoting alignment with standards and continuous improvement; * Collaborate with various departments to optimize operations and ensure service consistency. **What we value in you:** * Minimum 3 years’ experience in hotel reservations, including supervisory or team coordination responsibilities; * Proficiency in PMS systems (Opera preferred) and distribution channels; * Knowledge of Revenue Management and results-oriented mindset; * Strong leadership, communication, and team management skills; * Fluency in Portuguese and English (additional languages are valued); * Analytical, organized profile with attention to detail; * Experience handling complaints and resolving complex situations; * Proactivity, autonomy, and ability to adapt to dynamic environments. **What you’ll find by joining our team:** * Integration into a solid and growing hotel group; * Partnerships offering discounts across multiple areas — leisure, health, sports, and services; * Team Rate; * Friends & Family Rate; * Birthday Day; * Health insurance after 6 months of contractual employment; * TUA Campaign — “Bring a Friend” — Financial bonus for each newly recommended colleague; * Semi-annual bonus according to the company’s current policy. **SEND US YOUR CV!** _____________________________________________________________________ *Your data will be retained for one year and no automated individual decisions will be made. You may exercise your rights of access, rectification, erasure, objection, portability, and restriction by sending a letter to Rua Quinta do Paizinho, 11, 2790-236 Carnaxide.* *If you believe Real Hotels Group has violated or may have violated your rights under applicable data protection legislation, you may file a complaint with the National Data Protection Commission.* To learn more about Real Hotels Group, visit https://www.realhotelsgroup.com/pt-pt/carreiras/ Job Type: Full-time Work Location: In person