Regional Support Trainer

Description

Summary: This role involves transforming tax compliance, delivering hands-on training to support agents, and localizing enablement programs across Portugal and EMEA operations. Highlights: 1. Transforming tax compliance with AI and product enablement programs. 2. Delivering hands-on training and coaching to support agents. 3. Partnering with leadership to ensure enablement success and regional readiness. **Build your future with Sovos.** If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever\-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges \- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose\-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we! Don't worry if you don't check all the boxes \- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here. **The Work You'll Do:** At **Sovos**, we're transforming how companies around the world manage tax compliance\-helping half of the Fortune 500 and thousands more stay ahead in a complex, ever\-changing global landscape. As a **Regional Support Trainer for Portugal**, you will be the in\-region voice for Sovos' AI and product enablement programmes, delivering hands\-on training to support agents across our Portugal and broader EMEA operations in both English and Portuguese. You'll be responsible for delivering, localising, and reinforcing the AI and product enablement programmes that keep Sovos' Portugal customer\-support teams ready for every product launch and continuously fluent in the AI tools that power our work. You'll run live training sessions, coach agents on the floor, and partner with regional support leadership to make sure enablement actually sticks. *More specifically, you will:* * Facilitate live and virtual training sessions for AI Pods, product launches, and ongoing skill development across the Portugal support organisation * Deliver content in both English and Portuguese, adapting tone and examples for the regional audience * Run new\-hire onboarding modules covering Sovos products, AI tools (TheLoops, Salesforce, Ask Sovi), and support processes * Floor\-walk with support agents to observe AI tool usage in live cases and provide real\-time coaching on TheLoops, Salesforce, and Ask Sovi best practices * Run weekly office hours for agents with questions, blockers, or improvement ideas * Adapt central enablement content for the Portugal audience and language * Partner with Knowledge Management to keep Portuguese\-language knowledge articles accurate, discoverable, and bot\-ready * Translate or quality\-review Portuguese\-language bot, portal, and KB content as needed * Gather structured feedback from agents and supervisors after every training cycle and escalate gaps and improvement ideas to the AI \& Product Enablement Manager * Track regional adoption metrics for AI tools and report progress to Portugal support leadership * Serve as the Portugal point of contact for major product launches, ensuring regional teams have training, documentation, and tooling ready on day one * Coordinate with Product, support leadership, and Knowledge Management on launch readiness checks **What We Need From You** * 3\+ years in training, learning \& development, enablement, or a customer\-support role with formal training responsibilities * Hands\-on experience using AI or automation tools in a support, sales, or operations context * Strong facilitation skills with both in\-person and virtual delivery experience * Fluent written and spoken English and Portuguese (both required at professional working level) * Located in Lisbon, Portugal * Bachelor's degree in Education, Communications, Business, or related field; equivalent experience accepted Action\-oriented and self\-directed* \-you don't wait for someone to schedule your week * A confident facilitator, equally comfortable in a 5\-person huddle or a 30\-person webinar A practitioner of the tools you teach* \-you can demo, not just describe * Comfortable working in a global, distributed support organisation with stakeholders across multiple time zones * Due to client contractual obligations, the successful candidate will be asked to clear a background check upon hire **What Does Sovos Offer You?** The tools to enhance your life \- because we want you to enjoy your life outside of work and inside! * Health Insurance * Life Insurance * Personal Accidents Insurance * Meal Allowance * Continuing opportunities for further Learning \& Development * A chance to work with talented and passionate people in a rewarding and values\-driven environment! Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. **Company Background** Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose\-built for always\-on compliance capabilities, our scalable IT\-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud\-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100\+ countries \- including half the Fortune 500 \- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter. \#LI\-HYBRID