Application Support Consultant

Description

Job Summary: Manage incidents and problems, provide business support, and perform development and improvements for Salesforce Marketing Cloud and Data 360 solutions. Key Highlights: 1. Incident and problem management in Salesforce Marketing Cloud and Data 360 2. Corrective and evolutionary development for Salesforce solutions 3. Working with Salesforce Marketing Cloud and Data 360 technologies **Company Description** Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide. If you are looking for a dynamic, innovative, and technology\-driven company, Inetum is the place for you! Come be Inetum! **Job Description** **Objective:** Incident and problem management, business support, development, enhancements, and configurations for the client's Salesforce Marketing Cloud and Data 360 (Data Cloud) solution. **Key Responsibilities:** * Ensure monitoring, integrity, and availability of systems supporting operations; * Ensure adherence to ITIL best practices for incident and problem management; * Implement, manage, and maintain provisioning, configuration, and automation processes; * Application problem analysis * Corrective and evolutionary development **Technologies:** PL/SQL Salesforce Marketing Cloud knowledge (mandatory) Salesforce Data 360 (Data Cloud) knowledge (mandatory) **Notes:** * Minimum proven experience of 2\-3 years in 1st- and 2nd-line application support roles focused on the Salesforce Marketing Cloud product * Preferably certified as Marketing Cloud Email Specialist or Marketing Cloud Consultant * Knowledge of Salesforce Data 360 (Data Cloud) * Preferably certified as Certified Data 360 (Data Cloud) Consultant.