Summary: Own and support hotel payment integrations, translating technical concepts, troubleshooting complex issues, and ensuring stable and scalable systems. Highlights: 1. Strategic role with direct impact on company growth 2. Real autonomy and proximity to decision-making 3. Opportunity to build and leave a lasting mark **Payments Integration Specialist** **Department:** Payments **Reporting to:** Payments Manager
 **Working with:** Integration partners (Shift4\), hotel technical contacts, Host Product/Engineering, Core Support
 **Type:** Full\-time **Location:** TBD Are you looking for a new career challenge? Are you eager to work in a technological environment with a great team spirit? Then you’re looking at the right place! **Host Hotel Systems** is the largest technology provider for the hospitality sector operating in Portugal, with over 1,800 clients. At Host, we create customized solutions for businesses of all sizes – from hotels and hotel chains to pousadas, hostels, and short‑term rental apartments. As a **Payments Integration Specialist**, you will own and support hotel payment integrations with Shift4\. You’ll be the person customers and internal teams rely on to translate technical payment concepts into clear actions, troubleshoot complex issues, and keep integrations stable and scalable. This role is ideal for someone who has lived in payments, who understands the language, the complexity, and what to look for when things don’t behave as expected. **You will:** * Be the day\-to\-day owner of all, but especially Shift4\-related payment integrations for hotels using Host PMS. * Troubleshoot technical payment and integration issues across systems (PMS ↔ gateway/processor ↔ terminal/device ↔ hotel network/environment). * Gather and digest technical information quickly (logs, error codes, configuration details, transaction examples) and turn it into a clear plan. * Coordinate with Shift4 and internal stakeholders to drive incidents to resolution. Setting expectations, documenting findings, and confirming fixes. * Maintain integration documentation, configuration standards, checklists, and internal runbooks so the team can scale and repeat success. * Proactively identify integration risks and recurring failure points, and work with the Payments Manager to improve reliability and customer outcomes. * Support enablement: train/support internal teams so they can recognise integration patterns and route issues correctly. **What we’re looking for:** * Strong technical troubleshooting ability, especially in payments environments (you can isolate variables, test hypotheses, and explain root cause). * Payments industry experience (preferred) with fluency in payments concepts and terminology. * Confidence working with integration partners and technical customer teams, communicating clearly to both technical and non\-technical audiences. * Highly organised: you track multiple threads, keep stakeholders updated, and document decisions and outcomes. * A customer\-first mindset: you care about making the solution work in the real world and keeping hotels operating smoothly. **Nice to have:** * Experience supporting integrations for hospitality (PMS/POS) or omnichannel payment setups. * Familiarity with common operational topics: settlements, reconciliation, refunds/voids, chargebacks, tokenisation, 3DS, and device/terminal management. **We offer:** * A strategic role with direct impact on company growth. * Real autonomy and proximity to decision‑making. * Salary package appropriate to the function * A demanding, professional, execution‑focused environment. * The opportunity to build and leave a lasting mark * 23 vacation days per year * Benefits package (health insurance, etc.) Ready to take the next step in your career? Send your application to **jobs@hhs.pt** — we’re looking forward to connecting with you! Tipo de oferta: Período Integral Localização do trabalho: Trabalho remoto híbrido em Lisboa