CUSTOMS AGENT

Description

Job Summary: We are seeking a dynamic and persevering Customs Agent for the Customs Department of DHL Express, responsible for customs clearance of import and export shipments. Key Highlights: 1. Customs clearance of shipments for import and export. 2. Ensure full compliance with all customs formalities. 3. Administrative support to colleagues in OPS Customs and GTW Finance. **CUSTOMS AGENT** **Looking for a new challenge at DHL EXPRESS? This posting could be for you!** This role is part of the DHL Express Customs Department and reports directly to Supervision. GTW Customs is responsible for customs clearance of shipments transported by DHL for both import and export, ensuring timely delivery to customers with all customs formalities fully completed, in line with its commitment to business partners, the Portuguese Tax Authority (AT), and its customers. Dynamic attitude, perseverance, rigor, resilience, teamwork, and knowledge of customs legislation are required to clear all shipments requiring customs procedures at the Portuguese Customs Authority within the shortest possible timeframe, taking all necessary actions to achieve this goal and thereby guaranteeing an Excellent service to our Customers. **Key Responsibilities:** * Perform daily validation of cargo manifests to ensure timely identification and tariff classification of shipments according to national customs authorities’ requirements. * Prepare customs declarations and resolve related queries. * Maintain continuous contact with customs authorities (customs agents) to resolve queries and process submitted declarations. * Analyze PPW and enter data into the system; clarify queries raised by contact agents. * Timely preparation of corrections/revisions and handling of CAPs. * Provide administrative support to colleagues in OPS Customs and GTW Finance whenever required. **Requirements:** * Bachelor’s degree in International Trade (preferred) * Proficiency in Portuguese and English * Knowledge of Portuguese legislation (preferred) * Familiarity with Office 365 * Customer orientation * Commitment to Excellence * Resilience and assertiveness * Focus on achieving objectives * Fluency in speech and strong argumentation skills * Active listening ability