Malwarebytes believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, Malwarebytes has grown beyond malware remediation to ensuring cyber protection for everyone, providing device protection, privacy, and prevention solutions in the home, on\-the\-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team! **Malwarebytes is looking for...** We want somebody with a real passion of defending the cyberworld. You’ll be part of a team providing professional cybersecurity services for Malwarebytes customers, helping to defend and remediate against all manner of cyber threats. It’s more than a job, it’s a mission. Malwarebytes MDR Analysts detect, contain, and remediate advanced threats to protect our customers. You will be primarily focused on real\-time incident detection, validation, remediation, and reporting. **What You’ll Do:*** Support 24/7/365 Managed Detection and Response efforts: * Monitor and analyze log data and/or alerts generated by Malwarebytes security technologies in real\-time; escalate and report validated security incidents to our customers. ] * Investigate and validate alerts. * Handle incidents as defined in playbooks and standard operating procedures and advise our customers on remediation actions. * Escalate difficult or complex issues to more experienced staff, as appropriate. * Prepare incident reporting for customers outlining the threat, its characteristics, and possible remediation activities. * Provide peer review for incident reporting. * Maintain knowledge of current cyber threat actor tools, techniques, and procedures (TTPs). * Manage and track customer issues and requests. * Identify opportunities for process improvement. * Support the Malwarebytes product development team by providing input to continuously improve our products. * Partner with cross\-functional technical teams to share expertise, research threats, and implement solutions. * Compile and document observed threat activity for use by Malwarebytes intelligence analysts. * Handle high pressure situations in a productive and professional manner. **Skills You’ll Need to Have:*** 2 or more years of related work experience. * Bachelor's Degree required in Cybersecurity, Computer Engineering, Information Security, Computer Science, or a related technical discipline (or 2\+ years of related experience). * Ability to be self\-directed, taking initiative and executing tasks independently. * Solid knowledge of Windows, MacOS and Linux environments. * Solid knowledge of IP networking and network security fundamentals, including Intrusion Detection. * Solid understanding of computer security principles and the cyber security threat landscape, including technical knowledge about the most prevalent vulnerabilities, threats, attack methods, and infection vectors. * Excellent verbal and written communication skills and collaborative attitude. * Experience working in a team\-oriented, collaborative environment with a high level of analytical and problem\-solving abilities. * Ability to anticipate and respond to changing priorities and operate effectively in a dynamic demand\-based environment. * Strong customer service and interpersonal skills. * Strong technical and troubleshooting skills. * Handle high pressure situations in a productive and professional manner. * Ability to maintain confidentiality with sensitive data. **Ni****ce to have skills:*** Prior experience working in a SOC or Managed Security Service Provider (MSSP) setting is a plus Past work experience in a similar role. * Experience/Expertise with SOAR tools highly desired. * Applicable Industry Certifications, such as: * CompTIA Security\+ * GIAC Certified Incident Handler (GCIH) * GIAC Certified Intrusion Analyst (GCIA) * Advanced Degree or Academic Certificate in computer security related field. * Endpoint detection product experience. * Experience and knowledge of public cloud environments, specifically AWS and Azure. * Strong understanding of network protocols coupled with experience with web proxies, web application firewalls, and vulnerability assessment tools. * Familiarity with common network vulnerability/penetration testing tools. **Benefits and Perks****:*** An opportunity to do something great for yourself and the world * A great work environment that supports growth, development, and most importantly having fun! * Employee Referral Bonus Program * Wellness programs