French-Speaking Customer Advisor

Description

Summary: Join our teams to become a cornerstone in the development and maintenance of networks, transforming every customer interaction into a memorable and positive experience through your technical excellence. Highlights: 1. Architect of customer experience and relationship 2. Multichannel mastery and agile request resolution 3. Skill development and promotion opportunities By joining our teams, you become an essential link in the development and maintenance of networks that enable millions of people worldwide to stay connected. **The challenge:** Embody our technical excellence from our Porto infrastructure — a vibrant metropolis offering an exceptionally privileged quality of life. ### **YOUR MISSION: ARCHITECT OF CUSTOMER EXPERIENCE AND RELATIONSHIP** More than an advisor, you are the central pivot of our customer relationship. Your goal is to transform every interaction — whether commercial or technical — into a memorable and positive experience, thereby laying the foundation for lasting trust. * **Multichannel Mastery:** Ensure smooth and responsive handling of call, email, and chat volumes to deliver seamless assistance. * **Agile Resolution:** Instantly assess requests to provide clear, relevant, and definitive responses during the first interaction. * **Technology-Oriented Guidance:** Support users and recommend innovations best suited to their specific needs. * **Operational Rigor:** Meticulously record data and interaction history within our management tool (CRM). * **Continuous Optimization:** Collaborate cross-functionally with our departments to refine our methods and maximize overall satisfaction. ### **YOUR PROFILE: THE ALLIANCE OF ANALYTICAL MINDSET AND EMPATHY** We seek committed individuals passionate about the digital world and equipped with strong interpersonal skills. * **Language Skills:** Flawless command of French (C2 level required both orally and in writing). Proficiency in English is a major asset for growth within our group. * **Culture of Excellence:** Rigorous and engaged, you place user satisfaction at the top of your priorities. * **Digital Fluency:** Ability to quickly learn professional software and collaborative work platforms. * **Self-Control:** Highly diplomatic, you maintain composure and defuse complex situations to turn them into successes. * **Team Spirit:** You enjoy on-site collaboration and wish to thrive alongside dynamic, multicultural teams. ### **OUR PROMISE: AN ENVIRONMENT TAILORED FOR YOUR SUCCESS** Because your performance drives our expansion, we take pride in enhancing your daily experience through top-tier conditions. * **Motivating Compensation:** An attractive base salary combined with uncapped monthly bonuses directly tied to your goal achievement. * **Health Coverage:** Excellent health insurance for you and your dependents, effective from your start date. * **Skill Development:** Ongoing training and genuine opportunities for rapid advancement into managerial or expert roles. * **Stimulating Workplace:** Modern, spacious, and cosmopolitan offices located in Porto’s most sought-after districts. * **Additional Benefits:** Meal allowances (cash or vouchers), financial support for commuting, and exclusive discounts reserved for employees.