IT Technician

Description

Job Summary: IT Technician with solid PHC expertise to optimize business processes and provide internal IT support in Trofa. Key Highlights: 1. PHC module implementation, configuration, and parameterization 2. Customization development using PHC Script and SQL 3. General IT support, networking, and operating systems The Associação Empresarial do Baixo Ave (AEBA) is a private-law, non-profit association founded on April 12, 2000. Currently, it has over 600 member companies, primarily from the municipalities of Trofa, Santo Tirso, Vila Nova de Famalicão, Maia, and Vila do Conde. AEBA’s mission is to efficiently and courteously provide businesses with comprehensive, integrated support services that foster their development—meeting both individual company needs and broader regional requirements. In line with this supportive approach and solution-oriented service offering, AEBA is assisting a company headquartered in Trofa (Porto) currently recruiting an **IT Technician**, with the following profile: Solid technical knowledge of PHC, process-oriented, responsible for implementing, parameterizing, customizing, and supporting PHC solutions—ensuring optimization of our clients’ business processes. Concurrently, the role involves providing internal IT support to the organization. ***Main Responsibilities:*** * Implementation, configuration, and parameterization of PHC modules (Management, Accounting, Human Resources, Inventory, among others). * Customization development using PHC Script; creation of reports and SQL queries; integration with other systems where applicable. * Requirements gathering and analysis; solution design and proposals for process improvement. * End-user training, capacity building, and support; production of user guides and documentation. * Evolutive and corrective maintenance of PHC instances; version upgrades and regression testing. * Incident diagnosis and resolution (levels 1/2/3) and performance monitoring. * Collaboration with internal teams to ensure stable integrations (e.g., APIs, e-commerce, electronic invoicing). * General IT support: networking, operating systems (Windows/Linux), and productivity tools. ***Mandatory Requirements:*** * Academic degree in Computer Science, Software Engineering, Information Systems Management, or equivalent field. * Proven experience with PHC software (implementation and/or support). * Strong knowledge of PHC Script, SQL, and databases. * Analytical skills and high problem-solving ability. * Good communication and end-user training skills. ***Preferred Qualifications:*** * PHC certification — will be valued. * Experience with PHC CS and/or PHC GO. * Knowledge of networking, Active Directory (AD), cybersecurity, and remote support tools. * Familiarity with other programming languages (e.g., C#, Python, PowerShell, JavaScript) and willingness to use AI tools. * Understanding of business processes (management, accounting, logistics) and functional ERP perspective. * Willingness to undertake occasional travel. * Intermediate or higher English proficiency. ***Offered Conditions:*** − Competitive remuneration aligned with responsibilities and demonstrated experience − Meal allowance: €10.20/day, paid via Coverflex card − Working hours: 09:00–12:30 / 14:00–18:30 − Employee benefits plan, including continuous training, career progression, and other incentives − Performance bonuses − Extra vacation day (employee’s birthday) − Integration into a young, dynamic team with strong national market presence To apply, please send your updated CV to recrutamento@aeba.pt, indicating in the email subject line: “Application – IT Technician”. Work location: On-site