Job Summary: The professional will ensure personalized customer service, identifying customer needs and autonomously and effectively managing situations to achieve full customer satisfaction. Key Highlights: 1. Personalized and relational customer service. 2. Autonomous management of customer processes and needs. 3. Teamwork and focus on customer satisfaction. #### **Store: Portimão** #### **Your Day-to-Day** * Ensure a warm welcome to customers at any touchpoint; * Greet customers at the Welcomer in a personalized manner, adapting communication and service to each customer type, promoting relational rather than transactional service; * Identify customer needs, providing simple information about product availability and location, order status, store services or procedures; * Serve SPV customers, initiating repair processes and spare parts requests, while being familiar with procedures and the Saveo tool; * Manage the store’s CRM, autonomously offering appropriate solutions for each customer situation and coordinating with relevant store departments when necessary; * Organize tasks according to customer traffic peaks, always prioritizing customer service; * Autonomously and effectively manage customer waiting situations, ensuring conflict resolution with customers and contributing to their full satisfaction. #### **Who We Are Looking For** * Educational qualifications equivalent to completion of 12th grade; * Professional experience of 1 to 2 years; * Good user-level computer skills; * Passion for customers and their needs; * Interpersonal and teamwork skills; * Stress resistance; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What We Offer** * Integration into a multinational company with competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, it provides a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live by a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
