Guest Experience Expert

Description

Summary: Guest Experience Experts build a unique and memorable experience for guests by offering a wide range of services and taking initiative. Highlights: 1. Build a unique and memorable customer experience 2. Offer a wide range of services to guests 3. Take initiative to meet guest needs **Additional Information** **Job Number**25189235 **Job Category**Rooms \& Guest Services Operations **Location**Delta Hotels Azores, Estrada da Ribeira Grande s/n, Ponta Delgada, Portugal, Portugal, 9500\-702 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work goes beyond simply providing guests with smooth check-in and check-out processes. First and foremost, we must build a unique and memorable experience. Our Guest Experience Experts take initiative to deliver a broad spectrum of services that guide guests throughout their stay. They are empowered to move freely within their space and do what is necessary. Whether handling operational needs, responding to guest requests, preparing reports, or sharing local points of interest, Guest Experience Experts ensure that transactions feel like part of the experience. Regardless of your role, certain fundamentals are essential to success — creating a safe workplace, adhering to company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications remain professional. The Guest Experience Expert role requires being on your feet and moving (standing, sitting, or walking for extended periods) and getting hands-on in your work (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds (4.5 kg) unassisted). It is essential that Guest Experience Experts execute all these tasks flawlessly (and any other reasonable task assigned) — thus ensuring guest satisfaction and continued business success. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent. Related work experience: No related work experience required. Supervisory experience: No supervisory experience required. Licenses or certifications: None required. *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and providing equal opportunities for all. We foster an environment where our associates’ unique qualities are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences among our associates. We actively prevent discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered under applicable law.* Delta Hotels delivers thoughtfully detailed travel experiences tailored to the needs of frequent travelers. Guests consistently find the essentials they need with us, and we strive to eliminate the unnecessary. At Delta Hotels by Marriott, we always act warmly and efficiently so guests can focus on what matters most. With strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding into markets worldwide. If you enjoy delivering practical service and focusing on what truly matters, explore available positions at Delta Hotels by Marriott. By joining Delta Hotels, you become part of Marriott International’s portfolio of brands. **Join** a company that empowers you to bring your best self forward, **find** purpose in your career, **be part of** an exceptional international team, and **become** the best version of yourself.