Sales Associate

Description

Job Summary: Proactive and personalized customer service, solution-based selling, in-depth knowledge of products and services, budget management, and support in handling complaints. Key Highlights: 1. Proactive and personalized customer service 2. In-depth knowledge of LEROY MERLIN products and services 3. Focus on customer satisfaction and solution-based selling #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, building the foundation for a trusted relationship that ensures long-term loyalty of the Home Customer; * Take responsibility for solution-based selling to the Customer, accurately anticipating and identifying the Home Customer’s needs, and supporting them throughout the selection process of the best solution (product + complementary items + service) to fulfill their requirements; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to the Home Customer; * Be proficient in digital tools available to support the Home Customer and familiar with all available sales channels (website and kiosk), leveraging them to deliver an optimal customer experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Casa Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Follow up on quotations, ensuring contact with the Customer; Support complaint management, SPV processes, and returns. #### **Who We Are Looking For** * Educational qualification equivalent to completion of 12th grade or a Technical Professional Course; * 1–2 years of experience as a sales associate; * Availability to work rotating shifts, either part-time or full-time; * Genuine interest in customers and their needs; * Passion for technical products and their practical application; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business orientation, and results-driven mindset. #### **What We Offer** * Integration into a multinational company offering competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Career development plan, including access to an individualized development program enabling growth within our organization; * Initial training for onboarding into both the company and your role; * Well-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we foster a dynamic and collaborative workplace where diversity, creativity, and proactivity are valued. People sit at the heart of every decision we make, and we live by a Human First culture—where every employee is a leader with real opportunities to grow.