Job Summary: We are looking for a professional to provide customer service, ensuring welcoming, identifying customer needs, processing payments, and advising on products and services. Key Highlights: 1. Focus on customer service and satisfaction 2. Valuing teamwork and proactivity 3. Opportunity for growth in a 'Human First' culture #### **Store: Ponta Delgada** #### **Your day\-to\-day** * Ensure excellent customer welcome at any touchpoint; * Identify customer needs, providing simple information about product availability and location, order status, services, or in-store procedures; * Organize tasks considering peak customer traffic, always prioritizing customer service; * Process payments and returns, strictly adhering to cash register and safe procedures, applying and taking responsibility for security protocols; * Inform, train, and support Resident Customers in autonomous payment (Self-Service Checkouts or Website); * Know products and services, their features, and their contribution to the business, in order to deliver optimal service and customer advice; * Inform customers about deadlines, opening hours, payment methods, and possible promotions and offers. #### **Who we are looking for** * Educational qualifications equivalent to 12th grade; * Professional experience of 1 to 2 years; * Good user-level computer skills; * Passion for customers and their needs; * Interpersonal and teamwork skills; * Ability to handle stress; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What we offer** * Integration into a multinational company with competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, it provides a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
