#### **Store: Ponta Delgada** #### **Your day-to-day** * Ensure good customer welcome at any service point; * Identify customer needs, providing simple information on product availability and location, order status, services or in-store procedures; * Organize my tasks considering customer peak times, always prioritizing Customer Service; * Carry out payments and returns, ensuring strict compliance with cash register and safe procedures, applying and taking responsibility for security protocols; * Inform, guide and support the Resident Customer in making autonomous payments (Self-service Checkout or Website); * Know products and services, their features and contribution to the business, in order to offer the best service and advice to customers; * Inform customers about deadlines, schedules, payments, and possible promotions and offers. #### **Who we are looking for** * Secondary education level (12th grade); * Professional experience between 1 to 2 years; * Good computer skills from a user perspective; * Passion for customers and their needs; * Interpersonal skills and teamwork ability; * Ability to withstand stress; * Organizational capacity and sense of responsibility; * Initiative and proactive spirit. #### **What we offer** * Integration into a multinational company with competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, with possibility of 30 days of annual leave; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including food such as soup, fresh fruit, bread, butter, cereals, milk and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * 1 corporate volunteering day. #### **About us** Leroy Merlin is a leading company in DIY, construction, decoration and gardening, with a strong presence in Portugal. Committed to innovation, sustainability and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity and proactivity. We put people at the heart of every decision and live a Human First culture, where every employee is a leader with the opportunity to grow.