Job Summary: The Sales Associate is responsible for proactive and personalized service, ensuring customer loyalty and selling solutions tailored to their needs. Key Highlights: 1. Personalized and proactive customer service 2. Strong business and results orientation 3. Integration into a multinational company with a Human First culture #### **Store: Ponta Delgada** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile service, laying the foundation for building trust-based relationships that ensure loyalty of Resident Customers; * Take responsibility for selling solutions to customers by anticipating and accurately identifying the needs of Resident Customers, supporting them in selecting the best solution (product + add-ons + service) to meet their requirements; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to Resident Customers; * Understand digital tools available for Resident Customers and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Process payments at the Advice Point; * Ensure Cleanliness, Signage, and Safety in your assigned aisle—maintaining an attractive presentation of products on shelves/podiums, as well as all educational materials and informative signage (labels and pricing) for the department. #### **Who We Are Looking For** * Educational qualification equivalent to completion of 12th grade or a Technical Professional Course; * 1–2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal skills and ability to work effectively in a team; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and understanding their needs; * Interest in technical products and their applications; #### **What We Offer** * Integration into a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully integrated into the team; * Flexible working policies; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live a Human First culture, where every employee is a leader with the opportunity to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
