Guest Experience Expert

Description

Summary: As a Guest Experience Expert, you are responsible for creating a unique and memorable experience for guests by addressing their operational needs and providing services throughout their stay. Highlights: 1. Create a unique and memorable experience for guests 2. Offer a wide range of services to guests 3. Be part of an exceptional international team **Additional Information** **Job Number**26083276 **Job Category**Rooms \& Guest Services Operations **Location**Estrada da Ribeira Grande s/n, Ponta Delgada, Portugal, Portugal, 9500\-702 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work goes beyond simply ensuring smooth check-in and check-out processes for guests. First and foremost, we must build a unique and memorable experience. Our Guest Experience Experts take the initiative to offer a wide range of services that guide guests throughout their stay. They are empowered to move freely within their workspace and take action as needed. Whether handling operational requirements, responding to guest requests, preparing reports, or sharing local points of interest, Guest Experience Experts ensure guests perceive transactions as part of the overall experience. Regardless of your role, certain fundamentals are essential to success \- maintaining a safe workplace, adhering to company policies and procedures, preserving confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications remain professional. The Guest Experience Expert role requires being on your feet and moving about (standing, sitting, or walking for extended periods) and getting hands-on with tasks (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds (4.5 kg) unassisted). It is essential that Guest Experience Experts execute all these tasks flawlessly (and any other reasonable task assigned) \- thus ensuring guest satisfaction and continued business success. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent. Related work experience: No prior related work experience required. Supervisory experience: No supervisory experience required. Licenses or certifications: None required. *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and offering equal opportunities to all. We foster an environment where our associates’ unique qualities are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences among our associates. We proactively prevent discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered under applicable law.* Delta Hotels delivers thoughtfully detailed travel experiences designed specifically for frequent travelers. Our guests always find the essentials they need, and we strive to eliminate unnecessary elements. At Delta Hotels by Marriott, we consistently act in a warm and efficient manner so our guests can focus on what matters most. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding into global markets. If you enjoy delivering practical service and focusing on important details, explore available positions at Delta Hotels by Marriott. By joining Delta Hotels, you become part of Marriott International’s portfolio of brands. **Join** a company that empowers you to bring your best self forward, **find** purpose in your career, **be part of** an exceptional international team, and **become** the best version of yourself.