Receptionist

Description

Job Summary: The professional will provide in-person customer service, manage appointments, billing, and daily cash reconciliation, as well as handle emails and complaints. Key Highlights: 1. In-person customer service with empathy and availability 2. Appointment scheduling, billing, and daily cash reconciliation 3. Email management and ability to respond to complaints **Required Profile:** Academic qualifications equivalent to 12th grade (mandatory); Professional experience in reception within the healthcare sector is valued; Proficiency in English, both written and spoken; Availability for rotating shifts (night work, weekends, and holidays). **Main Responsibilities:** Provide in-person customer service, demonstrating empathy and availability toward customers; Ensure accurate identification, entry, and updating of customer personal data in the information system; Correctly schedule consultations, examinations, or medical procedures; Ensure billing for services rendered by customers and issue payments according to agreements with insurance providers; Accurately perform daily cash reconciliation; Manage emails and pending items, ensuring proper prioritization; Demonstrate ability to respond effectively to customer complaints. **Benefits of Joining Lusíadas:** Birthday day off; Health insurance for the employee; Continuous training and internal mobility – Lusíadas Academy \| Knowledge Center; Your Baby Matters \| Maternity kit; Back-to-school and Christmas support; Lusíadas Club Benefits \| Exclusive discounts; Family insurance and special conditions for dependents; Support for employees’ children with special needs – Lusíadas em Família.