Job Summary: We are seeking a professional to deliver functional and technical support for software products, contributing to partner and customer satisfaction through issue diagnosis, resolution, and continuous product improvement. Key Highlights: 1. Provide technical and functional support for software products. 2. Collaborate with internal teams to drive continuous improvement. 3. Ensure partner and customer satisfaction. Let’s Shape your Passion! **About Us** -------------------- Cegid is a European leader in cloud-based business management solutions (cash flow, taxation, ERP), human resources (payroll, talent management), accounting, retail, and entrepreneurial sectors. In a rapidly changing world, Cegid and its **6,000 employees** make it more possible by helping our 750,000 customers unlock their potential through innovative, purpose-driven business solutions. ***Make more possible*** is our vocation. It reflects who we are, how and why we do things the way we do—for our customers. Because of this, we can confidently state that every day we work to **shape your future**, our future, and the future of our customers’ businesses—defining that future for years alongside our employees, inventing solutions that transform how people work, enabling sustainable performance. **Your Mission?** Provide functional and technical support for software products marketed by Cegid and contribute to partner and customer satisfaction through issue diagnosis and resolution, analysis of specific developments, and collaboration with internal teams on continuous product improvement. **Your Responsibilities:** * Ensure Technical Front Office—providing clarifications, logging and responding to technical support inquiries; * Ensure Technical Back Office—performing diagnostics, reconfiguring Cegid solutions, follow-up and responding to tickets; * Replicate customer scenarios in Cegid environments and forward potential anomalies for correction; * Perform debugging of specific developments; * Develop customizations and add-ons for Cegid products; * Log all interactions with internal stakeholders, customers, or partners, detailing requests and responses provided; * Collaborate with product and development teams to propose improvements and new features based on customer feedback; * Conduct training/onboarding for customers and partners when required; **About You** -------------------- * Education in accounting or professional experience in the field; * Knowledge of **accounting and tax processes (e.g., trial balances, period-end closings, taxes, asset management, etc.);** * Experience with ERPs (Accounting and HR), preferably Cegid Primavera, Cegid Eticadata, or similar; * Comfortable communicating (orally) in Portuguese and English (valued); * Experience/interest in customer service and enthusiasm for helping our customers/partners maximize the value of our software; * Proactivity (anticipating problems and proposing solutions); * Attention to detail and organizational skills. **Preferred Qualifications:** * Knowledge of SQL/databases and Portuguese accounting legislation; **Our Commitment** -------------------- At Cegid, the **diversity of our talents** is a strength we value, recruiting based on your **skills** and your **potential** to learn and grow alongside us. We offer a professional environment where each person can fully thrive and express their uniqueness. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion of persons with disabilities**, and representation of **all forms of diversity**. Pascal GUILLEMIN HR Director
João Santos
Indeed · HR
João Santos
Indeed · HR
