Sales Associate - Full-time

Description

Job Summary: The Sales Associate will be responsible for proactive and personalized customer service, selling solutions, possessing in-depth knowledge of products and services, and contributing to section organization and stock management. Key Highlights: 1. Personalized customer service and retention of Resident Customers 2. Sales of solutions and services, focused on customer needs 3. Opportunity for growth within a Human First culture #### **Store: Guarda** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile customer service, establishing the foundation for building trust-based relationships that ensure Resident Customer retention; * Take responsibility for selling solutions to customers by anticipating and accurately identifying the needs of Resident Customers, supporting them in selecting the optimal solution (product + complementary items + service) to fulfill their requirements; * Possess in-depth knowledge of the product range offered in your section and its complementary items, conveying confidence and professionalism to Resident Customers; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Participate in preparing and implementing OPCOMs, new collections, POGs, podiums, and top displays, contributing to the creation of attractive commercial spaces in close coordination with the Store Logistics team; * Contribute to maintaining high stock quality in your section by ensuring necessary action plans are implemented to address AVS, non-living items, excess stock, and visual stockouts, while guaranteeing effective communication flow with the Store Logistics team; * Follow up on quotations, ensuring contact with the customer. #### **Who We Are Looking For** * Academic qualifications equivalent to 12th grade or a Professional Technical Course; * 1–2 years of experience as a sales associate; * Interest in technical products and their applications; * Solid user-level computer skills; * Strong interpersonal relationship skills and ability to work effectively in teams; * Excellent communication skills, strong business orientation, and results-driven mindset; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and understanding their needs. #### **What We Offer** * Integration into a multinational company offering competitive salaries and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual vacation days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policies; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where every employee is a leader with opportunities to grow.