Sales Associate

Description

Job Summary: We are seeking Sales Associates for LEROY MERLIN who enjoy understanding customers' needs and offering the best solutions in DIY, construction, decoration, and gardening. Key Highlights: 1. Proactive and personalized service to foster loyalty of the Resident Customer 2. Responsibility for selling complete solutions, products, and services 3. Career development plan with individual growth and initial training #### **Sales Associates — we need you on our LEROY MERLIN team.** #### **Do you want to make a difference in our customers’ daily lives? Do you enjoy understanding their needs and helping them find the best solutions? We’d love to meet you!** #### **Your day-to-day responsibilities** * Deliver proactive, personalized, and mobile customer service, laying the foundation for a relationship of trust that ensures Resident Customer loyalty; * Take responsibility for solution-based selling to the customer, anticipating and accurately identifying the Resident Customer’s needs, and supporting them throughout the selection process for the optimal solution (product + complementary items + service) to fulfill their requirements; * Possess in-depth knowledge of the product range in your department and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Be familiar with digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to deliver the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store—and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof rail systems, tool rental, and van rental, among others; * Follow up on quotations, ensuring contact with the customer; Support complaint management, SPV processes, and returns. #### **Who we’re looking for** * Educational qualifications equivalent to completion of secondary school (12th grade) or a Technical Professional Course; * 1–2 years of experience as a sales associate; * Availability to work rotating shifts, either part-time or full-time; * Passion for customers and their needs; * Interest in technical products and their applications; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business orientation, and results-driven mindset. #### **What we offer** * Integration into a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Career development plan, including access to an individual development program enabling growth within our organization; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully hired; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * One day of corporate volunteering. #### **About us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of every decision and embrace a Human First culture, where every employee is a leader with opportunities to grow.