Front Office Manager (M/F)

Description

Job Summary: We are seeking a Front Office Manager (M/F) to ensure service quality by adhering to standards and procedures, thereby guaranteeing overall customer satisfaction. Key Highlights: 1. Ensure service quality and customer satisfaction 2. Guarantee efficient management and operation of the unit 3. Promote attractive activities and services for guests Flagworld Group operates across multiple business areas within the hospitality, travel, and leisure sectors. Currently, Flagworld Hotels operates a total of 27 hotels and resorts with approximately 1.800 rooms, both nationally and internationally, and is recruiting a Front Office Manager (M/F) for its property located in Almeida – Guarda. The successful candidate will be primarily responsible for ensuring the service quality required by the property, complying with all applicable standards and procedures, and guaranteeing overall customer satisfaction. Main Responsibilities: Ensure efficient management and operation; Participate actively in managing the unit’s commercial activities; Safeguard compliance with current legal provisions; Promote attractive activities and services for guests and customers; Define internal hotel/guest communication; Requirements: Higher education degree in fields related to Hotel Management, Tourism, or Business Administration; Proven experience in similar roles (minimum 2 years); Results-oriented and focused on effectiveness; Strong commercial and interpersonal aptitude; Responsible, rigorous, and committed to work; Stress-resistant and capable of working under pressure; Strong professional inclination towards communication and teamwork; Ability to plan and manage the Food & Beverage (F&B) department; Ability to lead, plan, and manage change; Familiarity with the region and its tourism potential; Candidates matching the desired profile should send their CV to rh@flagworld.pt Type of position: Full-time Experience: * Team management: 1 year (Preferred)