With over 30 years of experience, Rumos Consulting operates in the field of Information Technology Consulting, delivering solutions in Modern Workplace & Apps, Data, Analytics & Artificial Intelligence, Digital Business Automation, Enterprise Service Management, Digital Design Strategy & Marketing, Project Management Office, Workplace Managed Services, IT Outsourcing, and Licensing. Rumos Consulting’s technology partnerships enable certified delivery of services and projects, following industry best practices. As part of our team’s growth, we are recruiting: Helpdesk & Field Support Technician Profile: * Academic qualifications equivalent to completion of 12th grade; * Minimum of 2 years’ professional experience in first-line technical support; * Solid knowledge of hardware, networks, and infrastructure; * Proven experience with Windows operating systems; * Familiarity with ticket resolution processes; * Knowledge of Easyvista (an asset); * ITIL certification (an asset); * Valid driver’s license (mandatory); * Availability for travel within the Lisbon area; * Strong analytical and problem-solving skills, with attention to detail; * Excellent communication skills and customer orientation; * Sense of responsibility, proactivity, and autonomy. Location: Lisbon (on-site) Why join us: * With over 30 years of experience, Rumos Consulting boasts a team of IT specialists; * At Rumos Consulting, consultants participate in highly challenging projects based on cutting-edge technologies across diverse industry sectors; * Rumos Consulting consultants have access to a certified training program, ensuring continuous updating of technical competencies; * As an employer, Rumos Consulting offers employment opportunities grounded in equity, integrity, and diversity. Based on these values, we strive to ensure no individual is discriminated against on grounds of age, degree of disability, gender, marital status, pregnancy and maternity, race, beliefs, or sexual orientation. We believe in everyone’s capabilities because teamwork, mutual support, empathy, and respect are embedded in our DNA. Apply now for the Helpdesk & Field Support Technician opportunity at Applications matching the required profile will be processed immediately upon receipt; all other applications will be retained in our database for future opportunities. Rumos Consulting, S.A. is the data controller responsible for processing personal data collected during this application process. You may exercise all your rights as a data subject directly at \ using the email address registered with us or the one provided in your CV. If you do not currently have your password available, you may reset it to that email address. Alternatively, you may always contact Rumos Consulting, S.A. directly to exercise your data subject rights. The original job posting can be found at: https://www.itjobs.pt/oferta/507861/helpdesk-field-support-technician