Job Summary: As a Customer Care Representative, you process orders, coordinate logistics and production processes, manage exports and documentation, and serve as the interface with carriers and customers—ensuring customer satisfaction. Key Highlights: 1. Opportunity to work for a market-leading company 2. A crucial role in customer satisfaction and operational coordination 3. An environment that values cooperation, responsibility, and proactivity **Company Description** At WireCo®, we create excellence in wire rope that inspires limitless innovation. Our brand is the driving force behind global progress. It is our world-class products that help the world achieve its goals. WireCo® is headquartered in Kansas, USA, with manufacturing facilities, distribution centers, and R&D centers located worldwide. https://wireco.com/pt/ **Job Description** **Description** * Receiving and processing orders to ensure fulfillment of customer requirements. The Customer Care Representative must embody and inspire others to uphold the behaviors of the WireCo Business System (WBS): * Cooperative – We value an inclusive environment and healthy debate, reflecting the strength of our team * Responsible – We celebrate successes, learn from mistakes, avoid excuses, and take ownership of outcomes * Self-Aware – We understand our strengths and development needs, considering how our actions impact others * Noble Intent – We act with others in mind, approaching our work with integrity to ensure optimal results * Determined – We take initiative, share ideas, and generate solutions to succeed and achieve our goals * Transparent – We foster open, honest communication and provide clear, constructive feedback * Curious – We seek external perspectives to test our thinking and challenge the status quo **Responsibilities** 1. Management of intercompany and external customer orders and contracts (Quotations, receipt of purchase orders, sales confirmations, and contractual amendments) 2. Coordination of planning, production, and logistics (Lead times, priorities, alignment with production, shipping, and warehousing) 3. Management of export activities and commercial documentation (Letters of credit, invoices, certificates, EUR1, DNV, packing lists, etc.) 4. Interface with freight forwarders and logistics operators (Transport coordination, freight quotations, shipment tracking) 5. Updating operational data and reporting (Stock levels, call-offs, open orders, shipping schedules, Intrastat, and reports) 6. Customer and sales team support (Daily communication, expectation management, and resolution of deviations) **Qualifications** **Qualifications and Experience** * Completed secondary education (minimum); * Minimum 2 years’ professional experience in similar roles; * Proficiency in English and German (mandatory); * Proficiency in computer applications (mandatory); * Experience using ERP systems. **Additional Requirements** * Excellent communication, teamwork, time management, and prioritization skills; * Detail-, results-, and goal-oriented; proactive and focused on problem resolution; * Residence in Maia or adjacent municipalities. **Additional Information** **What We Offer** * Terms negotiable; * Opportunity to work for a market-leading company.