Receptionist

Description

Job Summary: Leonardo Hotels is seeking a dedicated and professional Receptionist to deliver memorable guest experiences, playing a pivotal role in guests’ overall experience through exceptional service. Key Highlights: 1. Focus on delivering unforgettable guest experiences and exceptional service 2. Stimulating and collaborative work environment 3. Opportunities for professional development and continuous training DESCRIPTION **Receptionist \- Leonardo Hotels** =================================== Leonardo Hotels is looking for a dedicated and professional Receptionist to join our dynamic team. If you are passionate about hospitality, possess excellent communication skills, and have a strong desire to deliver memorable experiences to our guests, this could be the ideal opportunity for you! **About Us:** At Leonardo Hotels, we believe every stay should be unforgettable. We combine elegant design with exceptional service to create a welcoming and sophisticated environment for all our guests. Our team is the heart of our success, and we seek individuals who share our passion for excellence. **Responsibilities:** As a Receptionist, you will be the first impression our guests have of the hotel and play a crucial role in their overall experience. Your key responsibilities will include: * **Check\-in and Check\-out:** Efficiently and courteously carry out check\-in and check\-out procedures, ensuring all guest data is accurately recorded. * **Guest Service:** Respond professionally and courteously to all guest requests and inquiries—face-to-face, by phone, or in writing. * **Information Provision:** Provide information regarding the hotel, its services, amenities, and local attractions. * **Reservations:** Manage reservations, modifications, and cancellations to optimize hotel occupancy. * **Cash Handling:** Process payments, issue invoices, and manage the cash drawer accurately. * **Problem Resolution:** Handle guest complaints and issues effectively and diplomatically, always seeking the best possible solution. * **Internal Communication:** Maintain clear and effective communication with other hotel departments (e.g., Housekeeping, Maintenance, Restaurant) to ensure seamless operations. * **Front Desk Maintenance:** Ensure the reception area is consistently clean, organized, and inviting. * **Security:** Follow hotel security procedures and report any suspicious activity. **Requirements:** * **Experience:** Minimum of 2 years’ proven experience as a Receptionist or in a similar role within the hospitality industry. * **Languages:** Fluency in Portuguese (mandatory). English proficiency is highly valued; additional languages are an advantage. * **Computer Skills:** Proficiency in hotel property management systems (PMS) and Microsoft Office suite. * **Interpersonal Skills:** Excellent verbal and written communication skills, with a friendly, courteous, and professional demeanor. * **Organization:** Ability to multitask, organize, and manage time effectively—even in fast-paced environments. * **Attitude:** Strong customer orientation, with the ability to anticipate and fulfill guest needs. * **Flexibility:** Availability to work flexible hours, including weekends and holidays, as required. * **Presentation:** Professional personal appearance. **What We Offer:** * Opportunity to work with an internationally recognized hotel brand. * A stimulating and collaborative work environment. * Opportunities for professional development and continuous training. * Competitive salary package commensurate with experience and qualifications. Discounts on stays and services at Leonardo Hotels. * If you’re seeking a rewarding challenge and wish to join a team passionate about hospitality, submit your application today! We look forward to meeting you. **\#Receptionist \#Hospitality \#LeonardoHotels \#Careers \#JobOpportunity**