Cloud Support Infrastructure Expert Lisbon

Description

Summary: As a Cloud Support Infrastructure Expert, you will ensure stability, availability, and continuous improvement of critical business applications within an international environment. Highlights: 1. Ensuring stability and availability of critical business applications 2. Combining production support with cloud and automation skills 3. Troubleshooting complex issues and automating operational processes Every moment counts. Especially those you live to the fullest. Welcome to Consort Group. For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values. **This is your future team** Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential. **Cloud Support Infrastructure Expert** **This is your mission** Are you passionate about Cloud Operations, Infrastructure Automation, and Application Support? Then this position is for you. As a **Cloud Support Infrastructure Expert**, you will play a key role in ensuring the stability, availability, and continuous improvement of critical business applications. Working within an international environment, you will combine production support expertise with cloud and automation skills to maintain highly available platforms and drive operational excellence. Build side: * Design and implement infrastructure automation using Ansible and Terraform * Develop and maintain automation scripts using Python and Bash * Contribute to the deployment and configuration of cloud\-based environments * Support the implementation of containerized solutions using Docker and Kubernetes * Improve monitoring, alerting, and observability capabilities across the platform * Participate in service improvement initiatives and infrastructure modernization projects * Create and maintain technical documentation, procedures, and knowledge articles * Train and support operations teams on automation tools and best practices Run side: * Provide Application Production Support for critical business applications and platforms * Monitor infrastructure, middleware, and applications to ensure service availability * Analyze system, application, and middleware logs to diagnose and resolve incidents * Manage incidents, service requests, and production support activities within defined SLAs * Participate in 24/7 support rotations, including shifts, on\-call duties, weekends, and public holidays * Support Disaster Recovery (DR) exercises and business continuity initiatives * Escalate risks and critical incidents appropriately and in a timely manner * Participate in knowledge transfer sessions and validate new application releases before production deployment * Continuously improve operational processes to reduce incident resolution times and enhance service quality **This is your background** You have at least **5 years of experience** in IT Operations, Infrastructure Support, Cloud Engineering, or Software Engineering environments. You enjoy troubleshooting complex technical issues, automating operational processes, and supporting mission\-critical platforms. You are looking for an environment where reliability, innovation, automation, and teamwork go hand in hand. **This is your expertise:** * Strong knowledge of **Linux administration**, CLI, and Shell Scripting * Proficiency in **Python** and/or **Bash** * Experience with **Ansible** and **Terraform** * Strong understanding of infrastructure automation and configuration management * Experience with **Docker** and **Kubernetes** * Good knowledge of public cloud platforms such as **AWS, Azure, IBM Cloud, or Google Cloud** * Experience with CI/CD tools such as Jenkins, Travis, Concourse, or equivalent * Monitoring and observability tools knowledge * Understanding of ITIL processes and service management practices * Experience supporting production environments and mission\-critical applications Certifications (Preferred) * Red Hat Enterprise Linux Automation with Ansible (RH294\) * Developing Advanced Automation with Red Hat Ansible Automation Platform (DO374\) * Certified Kubernetes Application Developer (CKAD) * HashiCorp Terraform Associate (nice to have) * HashiCorp Vault Associate (nice to have) This is how you work as part of a team: * Strong critical thinking and problem\-solving mindset * Excellent verbal and written communication skills * Proactive attitude with a strong sense of ownership * Persistent, resilient, and solution\-oriented approach * Capacity to perform under pressure and manage priorities effectively * Strong collaboration and teamwork skills * Continuous learning mindset and willingness to develop new skills **Language Skills :** * **English: C1** **This is our commitment** At Consort Group, you are an expert who we support so that every assignment becomes a step that counts. * Attentive and human onboarding * A truly hands\-on management style * Continuous training opportunities * Concrete commitments: inclusion, equality, solidarity * A comprehensive HR package: health insurance, TR card, CSE * A culture of feedback and meaningful projects **The recruitment process:** * An initial phone call with our recruitment team * An HR interview and a job interview with a business engineer * A test or technical interview with one of our experts * A final meeting with your future manager or project manager * And if we're a good fit, we'll get started together **Good to know** Location: Lisbon Contract: Permanent contract Remote work: Hybrid (50%) Salary: From €44,000 to €56,500 gross per year, depending on experience and skills Job category: Software Development / Full Stack Engineering What you will do here, you won't do anywhere else. This moment is yours.