Job Summary: The professional will deliver proactive and personalized service, focusing on solution selling and loyalty of the Resident Customer, with in-depth knowledge of product offerings and digital tools. Key Highlights: 1. Proactive and personalized customer service 2. Focus on solution selling and customer loyalty 3. Integration into the 'Human First' culture with growth #### **Store: Alfragide** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile service, establishing the foundation for building a relationship of trust that ensures Resident Customer loyalty; * Be responsible for solution selling to the Customer, anticipating and accurately identifying the Resident Customer's needs, and supporting them in selecting the best solution (product + complements + service) to meet their needs; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to the Resident Customer; * Be familiar with digital tools available to support the Resident Customer and the various sales channels (website and kiosk), using them to provide the best possible experience; * Know, propose, and sell the various services offered by LEROY MERLIN in your store and their benefits: delivery, installation, Home Card, maintenance, financing, energy certification, roof bars, tool rental, and van rental, among others; * Process payments at the Advice Point; * Participate in the preparation and implementation of OPCOMs, new collections, POGs, podiums, and tops, contributing to the creation of attractive retail spaces in close coordination with the Store Logistics team; #### **Who We Are Looking For** * Educational qualifications equivalent to completion of 12th grade or a Technical Professional Course; * 1 to 2 years of experience as a sales associate; * Good user-level computer skills; * Strong interpersonal and teamwork skills; * Excellent communication skills, with strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their application; #### **What We Offer** * Integration into a multinational company offering a competitive salary and variable compensation, tailored to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 days of annual leave; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where each employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
