Junior Customer Support Technician (L2)

Description

Summary: Start your career supporting core banking systems and acquiring operations, gaining hands-on exposure to digital payments and developing analytical skills. Highlights: 1. Configure real banking services on the central system 2. Gain hands-on exposure to how digital payments work 3. Develop strong analytical and problem-solving skills Start your career with a project inside the core systems of one of Portugal's leading payment institutions. This isn't a generic support desk — you'll configure real banking services on the central system and support acquiring operations, gaining hands\-on exposure to how digital payments actually work behind the scenes. What You'll Actually Do * Be the technical point of contact: respond to client service requests via email and phone * Touch the core system: implement parametrizations and configurations for banking services on the central platform * Go deeper into payments: configure and support acquiring activity services * Build analytical skills: follow structured analyses, synthesize conclusions, and present them to clients Requirements * Professional experience in customer support (banking sector) * Knowledge of payment systems and the banking ecosystem * Fluent Portuguese and English * Working knowledge of Outlook, Word, Excel, and PowerPoint * Strong learning ability, organization, autonomy, and drive; clear written and verbal communication * Responsibility, initiative, and a problem\-solving mindset Nice\-to\-have * Knowledge or experience in IT with digital payment solutions * Additional languages (written and spoken) Pagamento: 900,00€ \- 1 300,00€ por mês Benefícios: * Cartão/Ticket refeição * Reembolso de cursos * Seguro saúde * Subsídio de transporte Localização do trabalho: Trabalho remoto híbrido em Alfragide